US Benefits Specialist

Paysafe•Jacksonville, FL

22d•Hybrid

About The Position

The US Benefits Specialist supports the administration, coordination, and execution of the company’s U.S. employee benefits programs. This role applies working knowledge of U.S. benefits and begins to build an understanding of related HR disciplines. The Specialist works on tasks of moderate scope, exercises judgment within defined procedures, and contributes to process improvements. The role receives guidance from senior team members but is expected to carry out tasks with increasing independence.

Requirements

Bachelor degree in Human Resources; or 1–2 years of experience in U.S. Human Resource
Minimum of 3 consecutive years of employer benefits experience; or, in lieu of direct experience, successful completion of the CEBS certification (must be obtained prior to hire or within 12 months of start date).
Knowledge of health and welfare benefits, 401(k) plan administration
Experience using HRIS systems (preferably ADP Workforce Now and SuccessFactors)
Excellent attention to detail and data accuracy
Strong interpersonal and communication skills
Ability to manage multiple priorities and meet deadlines

Nice To Haves

Experience supporting large-scale Open Enrollment events
Familiarity with vendor portals (e.g., Fidelity, insurance carriers)

Responsibilities

Maintain accurate benefits data and support the day-to-day administration of health, welfare, and retirement plans.
Assist with compliance-related tasks such as 5500 filings, SARs, NDT testing, and benefits audits, under the guidance of senior staff.
Perform routine system audits between payroll (ADP) and vendor systems (e.g., Fidelity) and escalate discrepancies as needed.
Track and prepare reports on benefits utilization and participation metrics.
Support invoice review and funding validation for U.S. benefit programs.
Contribute to U.S. Open Enrollment activities including testing, vendor coordination, and system readiness.
Assist with plan setup, eligibility files, and rate updates across ADP and carrier platforms.
Support development of employee-facing communication materials and intranet content.
Provide employee support during enrollment and help with post-OE reconciliation.
Serve as escalation support to the People Enablement team for U.S. employee benefits inquiries; escalate complex issues as appropriate.
Draft and distribute key benefit communications, including: Enrollment communications (guides, FAQs, reminders, and support during Open Enrollment). New hire/onboarding materials (orientation slides, “benefits at a glance” guides, and enrollment instructions). Compliance and regulatory notices (SPDs, HIPAA, COBRA, retirement plan notices). Ongoing education and awareness campaigns (wellness initiatives, seasonal reminders, and benefit utilization tips). Life event resources (marriage, birth/adoption, retirement planning, and leave of absence guides). Total Rewards and financial wellness communications (Total Rewards statements, 401(k) education, financial well-being campaigns). Technology and self-service instructions (portal navigation guides, mobile app tutorials, intranet content).
Support the development of employee-facing materials and intranet content that enhance understanding and engagement with benefits.
Partner with vendors and HR team members to ensure messaging is accurate, consistent, and aligned with company policies.
Act as a presenter in hub locations (e.g., Jacksonville, Lakewood) to deliver benefits presentations, orientation sessions, and educational workshops to employees in person.
Monitor eligibility files and assist in resolving errors between HRIS and benefits providers.
Review payroll feedback files to confirm deduction and coverage alignment.
Maintain and update benefits content on internal intranet pages.
Promote and enable self-service tools to streamline employee engagement and reduce administrative burden.