Urgent Care Dual Clinic Manager

American Family Care•Malden, MA

19d•$70,000 - $85,000

About The Position

American Family Care (AFC) is on a mission to provide the Right Care, Right Now. As a leader in accessible, walk-in urgent care, we’re redefining patient-first healthcare in communities across the country. If you're a hands-on leader with a passion for healthcare operations and team development - this is your opportunity to drive real impact in a high-growth setting. About the Role: As a Multi-Location Urgent Care Clinic Manager , you'll oversee operations at both our Saugus and Malden, Massachusetts locations , serving as the heartbeat of our dual-site operation. You'll lead a combined team of approximately 16 administrative and clinical staff members across both facilities, ensuring exceptional patient experiences and operational excellence at each location. This role combines the fast-paced environment of urgent care with the strategic leadership impact of multi-site healthcare administration. You'll divide your time between both locations based on operational needs, peak hours, and business priorities. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management - you'll have full ownership of both centers' performance while ensuring consistent service delivery and operational standards.

Requirements

3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
Strong leadership background - able to coach, inspire, and retain high-performing teams.
Solid understanding of healthcare administration, compliance, and budget management.
Excellent communicator with strong emotional intelligence and decision-making skills.

Nice To Haves

Clinical experience or Medical Assistant certification a plus.
Proficient in scheduling and payroll systems; EMR experience (especially Experity ) highly preferred.

Responsibilities

Multi-Site Leadership: Lead and mentor non-provider staff across both Saugus and Malden locations
Cultivate a unified culture of service, accountability, and operational excellence
Ensure consistent policies, procedures, and patient care standards at both sites
Coordinate staffing and resources between locations as needed
Operations Management: Manage day-to-day clinic operations at both facilities
Ensure smooth patient flow, scheduling accuracy, and efficient resource utilization
Travel between locations to provide hands-on leadership and support
Monitor and optimize operational efficiency across both sites
Performance & Compliance: Monitor and improve KPIs including wait times, patient satisfaction (NPS), staff turnover, and budget adherence for both locations
Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols
Oversee clinic finances, including budget control and P&L tracking for dual operations
Team Management: Handle recruiting, onboarding, scheduling, and payroll for approximately 16 staff members
Provide performance management and professional development across both teams
Create coverage plans and ensure adequate staffing at both locations
Foster communication and collaboration between site teams
Strategic Partnership: Serve as the primary liaison with regional leadership for both locations
Communicate performance data, challenges, and improvement plans
Provide floor support at either location during peak hours or staffing needs