Urgent Care Clinical Supervisor

Regal Medical Group•Burbank, CA

About The Position

The Supervisor will be responsible for assisting the Office Manager to oversee daily operations of the Urgent Care Department. Supervisor helps update coverage calendar, on-board and train new staff, monitor and audit staff productivity, enforce workflow, assist with performance evaluations, timekeeping, and correction actions. Schedule: Tuesday-Saturday 10:30AM - 7:00PM. Hours may vary depending on urgent care needs. Must be on call for staff question on weekends. As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Requirements

Bachelor's degree (B. A.) or three to five years’ related experience and/or training; or equivalent combination of education and experience
3-5+ years of Lead or Supervising Medical Assistant with Urgent care experience
HIPAA & Patient experience knowledgeable
Managed care knowledgeable
Proficient in Microsoft Word, Excel, Power Point

Nice To Haves

LVN license preferred

Responsibilities

Maintain appropriate staffing levels at all times and verify all office staff overtime hours.
Coordinate/approve staff requests for time off per company guidelines.
Responsible for training of office personnel on office procedures and workflow.
Responsible for auditing the work and responsibilities of office personnel including administrative overview of physicians and physician assistants.
Monitor patient waiting times and use of Urgent Care and report problems/trends to supervisor.
Train staff in laboratory process including compliance, and Quality controls
Gather staff required credentials and licenses
Ensure efficient EMR processes and compliance.
Complete bi-weekly payroll process
Ensure appropriate inventory of medical supplies are on hand at all times.
Order and verify receipt of office supplies per office guidelines.
Assist with staff performance reviews and counseling per company guidelines.
Maintain an awareness of changes in policies, procedures and protocol.
Maintain a cooperative relationship with patients, staff and any other individuals.
Maintain a high level of professionalism at all times and promote the importance of customer service.
Handle complaints of patients and maintain an office complaint log or copies of written complaint.
Comply with office confidentiality, safety, infection control and exposure control policies.
Ensure that office is kept clean, organized and safe.
Demonstrate effective communication skills by conveying necessary information.
Display a professional attitude through performance, appearance and demeanor.
Maintain neat, legible and organized written records.
Act as back-up support as needed within the department.
Demonstrate good judgment in handling situations not covered by written or verbal instructions.
Recognize and resolve problems, troubleshoot malfunctions in equipment or treatment procedures and use alternate methods if available.
Assist patients without bias or prejudice.
Attend meetings as required.
Work collaboratively with other managers to provide cross-training and cross-coverage between departments.
Performs other duties as directed by management.