Urgent Care Clinic Manager

American Family Care, Inc.•Malden, MA

58d

About The Position

As an Urgent Care Clinic Manager, you'll be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast-paced environment of urgent care with the long-term leadership impact of healthcare administration. You'll supervise Medical Assistants, Receptionists, and X-Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management - you'll have full ownership of your center's performance.

Requirements

3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
Strong leadership background - able to coach, inspire, and retain high-performing teams.
Proficient in scheduling and payroll systems; EMR experience (especially Experity) highly preferred.
Solid understanding of healthcare administration, compliance, and budget management.
Excellent communicator with strong emotional intelligence and decision-making skills.

Nice To Haves

Clinical experience or Medical Assistant certification a plus.

Responsibilities

Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
Handle recruiting, onboarding, scheduling, payroll, and performance management.
Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
Oversee clinic finances, including budget control and P&L tracking.
Jump in as needed to support on the floor, especially during peak hours.