Urgent Care Clinic Operations Practice Manager

CRH Americas•Alpharetta, GA

10d•Onsite

About The Position

Are you an experienced healthcare leader looking for a dynamic and fast-paced environment to grow your career and manage several teams across various locations? CRH, headquartered in Atlanta, GA, is a patient-focused operator of urgent care centers in the Atlanta metro area. CRH's centers are open seven days a week from 8am - 8pm and provide walk-in care for injury, illness, and minor emergencies as well as family care to keep both parents and kids healthy. This position reports to the Senior Director of Operations. Responsible for daily operations, enforcing policies and procedures, implementation and management of multiple urgent care centers. Coordinates and supervises operation and duties of administrative and clerical staff while ensuring an overall outstanding patient experience.

Requirements

College degree or equivalent.
At least 7 years of healthcare experience and at least 5 years management experience or effectively equivalent including multi-clinic experience with 25+ staff.
Familiarity with medical billing systems and basic medical terminology.
Understand and bepetent to perform the front desk registration and medical assistant position.
Complete training in HIPAA, basic medical coding, blood borne pathogens and other clinical/administrative issues.
Proficient to use and train others inmon PC applications including the Internet Explorer and Microsoft Office.
Superior patient service skills to handle escalated issues.
Ability to supervise, train, and evaluate new and current staff.

Nice To Haves

Hands-on clinical experience as a CMA or LPN, is a plus

Responsibilities

Assure clinic is open and appropriately staffed during regularly scheduled hours and special events and that all facilities and equipment are available, operational, safe, and clean.
Select, train, supervise, and monitor quality and production levels of site staff.
Develop monthly staff schedule, review time and attendance reports, and provide input to payroll calculation.
Assure cash drawer is balanced by front desk staff. Prepare and make daily bank deposit.
Assure staff is adequately trained and equipped to perform their jobs.
Communicate and ensurepliance withpany policies and procedures. Address performance and disciplinary issues.
Resolve and approve billing holds, financial refunds and accounting corrections originating at the site.
Monitor supply inventories and ensure Clinic Coordinators order all supplies.
Interact with patients, review patient feedback, and address patient service issues.
Identifymunity marketing opportunities and engage staff in grassroots marketing.
Inspect and maintain records on facilities and equipment.
Coordinate facility and equipment maintenance and other vendor services.
Perform front-end registration and/or clinical tasks as a back-up in case of absence or high demand.