URBN Bridge Coordinator

URBN • Augusta-Richmond County, GA

2d • Onsite

About The Position

We’re looking for a proactive, detail-oriented professional with a positive attitude, excellent organizational abilities, and strong communication skills. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities with precision, and is eager to take on a variety of tasks. This role requires someone who can collaborate seamlessly across all levels of the organization—including peers, leadership, and external partners—to ensure a smooth and successful seasonal operation.

Requirements

• Proven experience in customer service, demonstrating a commitment to providing exceptional support.
• Proficient multitasking abilities, with a capacity to thrive in high-pressure situations.
• Basic computer skills, including data entry and file maintenance.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Experience with Outlook for email and calendar management.
• Familiarity with Salesforce or similar systems is preferred.

Responsibilities

• Deliver ongoing training, information, and constructive feedback to staff, fostering a culture of continuous improvement.
• Address agent inquiries and manage escalated customer issues across various Contact Center processes.
• Inspire, motivate, and educate team members to enhance their problem resolution skills and overall performance.
• Acquire knowledge of additional Contact Center processes, such as order processing, to ensure comprehensive job execution.
• Provide assistance to other coordinator roles as needed, promoting teamwork and collaboration.
• Take proactive measures to manage workload effectively, including handling calls and other Contact Center responsibilities.
• Ensure that service level reporting meets established standards for all processes.
• Recommend and assist in the implementation of new processes and procedures across various departments to enhance operational efficiency.
• Collaborate with brand representatives to address and resolve web-related issues reported by the Contact Center or customers.
• Work closely with Fulfillment teams to address and resolve customer issues when necessary.
• Perform other duties as assigned to support team objectives and operational needs.

Benefits

• URBN offers comprehensive Perks & Benefits to employees.
• Availability and eligibility to specific benefits may be subject to your location and employment status.
• Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!
• For additional information visit www.urbn.com/work-with-us/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees