Upsell Account Executive

Kenect•Pleasant Grove, AL

2d•Onsite

About The Position

As an Upsell Account Executive for a SaaS company, you will drive revenue growth within an existing customer base by identifying expansion opportunities and promoting additional products, features, or higher-tier plans. You will build strong relationships with current clients, understand their evolving business needs, and deliver tailored solutions that maximize value and retention. You are consultative, data-driven, and skilled at navigating stakeholder conversations to uncover upsell opportunities. Your success will be measured by net revenue retention, expansion revenue, and customer satisfaction.

Requirements

3+ years of experience in SaaS sales, account management, or customer-facing revenue roles, with a focus on upselling or expansion
Proven track record of meeting or exceeding revenue targets, particularly within an existing customer base
Strong consultative selling skills with the ability to uncover customer needs and align solutions to business outcomes
Excellent communication, presentation, and negotiation skills, with experience engaging multiple stakeholders
Data-driven mindset with proficiency in CRM tools (e.g., Salesforce) and the ability to leverage usage metrics to identify opportunities
Highly organized, self-motivated, and able to manage multiple accounts and priorities in a fast-paced environment

Responsibilities

Find and qualify upsell opportunities within an existing book of business through usage data, customer feedback, and account reviews
Build and maintain strong relationships with key stakeholders to understand evolving needs and position additional solutions
Lead product demos, pricing discussions, and negotiations for upgrades, add-ons, and expanded contracts
Collaborate cross-functionally with Customer Success, Support, and Product teams to ensure a seamless customer experience
Track pipeline activity, forecast expansion revenue, and consistently meet or exceed upsell quotas