UpMarket ZCX Specialist

Zoom

16d•Remote

About The Position

Zoom is looking for Account Executives with specialized experience in Contact Center sales, to sell our Zoom One Platform, partnering with direct sales account executives to prospect new opportunities and increase sales funnel. The Contact Center team supports companies from 500+ employees within a defined geographic territory. As a member of the Zoom Customer Experience team you will grow awareness, adoption, and deployment of Zoom Contact Center (CCaaS), Zoom Virtual Agent, and Zoom Workforce Engagement Management capabilities (WFO/WFM) across current Zoom customers as well as acting as a market evangelist within new Zoom customers and customer prospects. The overarching mission will be to help customers re-imagine their customer and employee experiences, building on the global Zoom infrastructure and introducing how customer and employee journeys are made better when leveraging AI to provide personalized, prescriptive, and proactive experiences.

Requirements

5+ years Telephony Contact Center Sales or Sales Support Experience (Cloud & Premises PBX)
Experience leading others with product/services training; demo and sales guides; learning and training materials
Utilize Customer Relationship Management (CRM) tool
BA/ BS or equivalent experience
Ability to travel as needed

Nice To Haves

8+ years Telephony Contact Center Sales or Sales Support Experience
3+ years Cloud Contact Center Experience
Multilingual is a plus
Salesforce CRM experience, as well as Dynamics, Zoom Info, Discover Org

Responsibilities

Effectively qualify leads and perform needs assessment, engaging technical resources
Meet or exceed sales objectives for assigned accounts/territory
Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
Conduct high-level conversations with C-level and VP-level Executives
Utilize solution-selling and value-selling techniques to effectively guide sales processes to close
Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
Upsell and leverage business from new and established customer relationships
Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions
Keep informed of product line, competition and industry trends
Leverage key customer relationships for video testimonials and case studies
Partner with sales Account Executives to upsell current customers and assist in closing potential customers
Develop a strong understanding of key product differentiators, sales methodologies and processes
Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives
Work closely with internal teams to drive customer feedback and improve product
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Develop go to market co-sell strategy (internal Zoom, alliance partner & channel partners)
Drive Partner Awareness & Expertise specifically in our Zoom Phone Contact Center integrations
Partner with Product/Engineering on Contact Center integrations & roadmap requirements
Continually enhance product and operational process knowledge to maintain role as a Zoom Contact Center subject matter expert
Deliver on-site and virtual learning & customer engagements
Willingness to flex hours to support global partners