Implementation Executive - UpMarket

ADP • Augusta, GA

7h

About The Position

As an Implementation Executive you will provide guidance, insight, and coaching
to your team. Your client onboarding team will carry the ADP relationship
forward after a sale and enable the first interaction between small business
clients and ADP's industry-leading payroll and HR solutions. You and your team
will build relationships with clients and seamlessly implement ADP's
technologies to ensure your clients achieve long-term success -- carrying the
weight of ADP's service reputation and client satisfaction in your hands.

Every day, you'll leverage your project management and leadership expertise to
establish the direction of daily activities, ensure efficient operations, and
create an overall productive and enjoyable working environment for your team.

To thrive in this role, you must be comfortable working in a metrics-driven
environment as part of a structured day. You have a way with clients that builds
rapport, establishes trust, and shines with professionalism. Over the phone and
in writing, your communication style is clear and easy for our clients to
understand and take action on. As a result, your client satisfaction scores make
you proud. Pace should not scare you. We also have a healthy dose of fun. Not
only can you find a career here but friendships that last in a company that
values inclusion.

Requirements

• 8 years of experience working in a client service/business consultant environment with systems experience.
• 5 years of people leadership experience.
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Nice To Haves

• Proficient in the latest web technologies and working knowledge of various operating systems
• Certifications that may include Fundamental Payroll Certification (FPC), Certified Payroll Professional (CPP), etc.
• Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
• Prior leadership training

Responsibilities

• Onboard Clients. You'll create exceptional onboarding experiences for each product or service implementation. Through your expertise and relationship-building, you'll help clients develop the skills and confidence to use our products with ease.
• Implement ADP Technologies. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing with ADP solution.
• Partner Internally. You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi-Task - Communicate. You will work on multiple time-sensitive follow-ups/projects at the same time. you will share essential information with clients and internal teams.
• You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed