Vice President, UpMarket Implementation (West) - Major Accounts Services

ADP • Tempe, AZ

5h • Hybrid

About The Position

In this role, as the Vice President, Implementation, you will closely align with
the VP/GM, set team goals and objectives and provides guidance to the
Implementation Management Team to successfully achieve these goals.

You will be responsible for partnering closely with Sales and Service, among
others within the organization, to ensure a cohesive partnership as you work to
support the clients and internal partners alike. You will lead a team of ~4
direct reports with ~66 indirects across the region.

You will continually measure and communicate team performance against
established goals providing guidance and course corrections, if necessary, with
the objective of driving continuous improvement in the delivery of services to
our clients. You will help support your associates for personal growth and
development and use coaching opportunities to further enhance performance. In
this role, you will ensure collaboration, compliance and execution of the MAS
strategy by providing direction and guidance to Implementation.

Requirements

• Hybrid working arrangement - 3 days in the local office and 2 days at home. This position sits in our Tempe, AZ location
• BA/BS in Business Administration, or the equivalent in education and experience
• 15+ years in a service or implementation environment with hands on experience in management of service and operational teams
• Leader of Leader experience
• Excellent leadership and motivational skills
• Extensive experience in operations or process improvement, with in-depth knowledge of delivering high-quality client experience
• Creative thinking with strong degree of adaptability and flexibility and one who thrives in an environment of continuous change and growth
• Excellent communication, time management, project management and change management skills
• Proven ability to develop and execute strategic business plans and a proven ability to develop leaders
• Must be recognized as an individual with outstanding leadership skills, professionalism, communication, business acumen and planning capabilities
• Proven partnership with other senior-level functional leaders to achieve results
• Travel required - 25%
• Ability to communicate strategy and create a shared vision.
• Leadership - Alignment, Talent Development
• Adaptability, Service Orientation/Client Focus
• Interpersonal /Collaboration

Nice To Haves

• MBA or advanced degree
• PMP Certification preferred, SHRM or CPP certification preferred
• Implementation experience a plus
• Advanced learning via leadership development program/association
• Excellent interpersonal skills; able to manage diverse resources within a matrix environment toward the achievement of the common objective
• Outstanding mental discipline: a thorough, analytical, detail-oriented person with excellent and consistent follow-through
• A highly motivated self-starting, autonomous individual who can work independently and set their own priorities, yet also functions well as part of the overall team
• A polished, self-confident person who can influence the thinking of others through example and open personal style
• A person with impeccable personal and professional ethics. Has a reputation for honesty and credibility. A person who is discreet and can be trusted to be highly confidential
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and thrive in a team environment, focused on achieving results

Responsibilities

• Leads, inspires and ensures appropriate associate ownership and accountability in a highly virtual and matrix-managed organization
• Responsible for leadership excellence, which includes identifying key behaviors in incoming and internal talent to ensure success
• Holding each team member accountable for service excellence and course correcting as needed
• Leading all disciplines required to implement within their segment and preference will be given to those with HCM products and services and possesses an exception client service philosophy necessary to lead and implement these solutions.
• Responsible for driving an effective project management approach across products and ADP business units. The Implementation leadership team ensures the development, communication, control and execution of project plans in a manner consistent with the framework of the One ADP solution delivery
• Drives associate engagement, retention, talent/career development and appropriate programs to support a virtual and matrix managed Implementation organization
• Responsible to ensure ADP's integrated workforce management solutions are implemented on time with the highest quality
• The Implementation VP is accountable for monthly forecasting and forecast achievement
• Leverages data to make strategic business decisions
• Responsible for resources, activities and initiatives that will ensure resource optimization and goal achievement
• Establishes and communicates clearly defined management, goals and objectives, performance planning
• Manages and controls applicable expenses and budgets
• Responsible for Quality and First Year Retention
• Build direct and regular proactive contact with clients
• Develops strong business relationships with high profile, high revenue clients to ensure a strong, long-term relationship with ADP
• Leads a comprehensive proactive client contact program to assess client satisfaction and the team's ability to deliver high-quality, concurrent, multi-solution implementations that support the overall client experience
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes
• Responsible for leading the overall strategic direction, collaboration, and communication between the Implementation Center and key channel partners
• Providing strategic oversight and direct involvement in maintaining effective business relationships with the aligned Senior Sales Leaders
• Continually cultivating and developing relationships that strive to drive healthy business submission facilitating clients to receive a stellar implementation experience
• Leads across functions (to Sales, Service, Learning & Performance, Operations) to identify opportunities and implement change throughout the organization
• Works with leadership team to develop rewards/recognition systems based on achievement of goals and implement associate engagement action plans
• Encourages, recognizes and rewards ongoing associate/leadership development

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life. Resources and flexibility to more easily integrate your work and your life.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive