Upmarket Solutions Engineer

Zoom

4d • Remote

About The Position

Design and implement innovative technical solutions that address complex business challenges, ensuring seamless integration, optimal performance, and alignment with organizational objectives. Collaborate crossfunctionally to drive project success, enhance system capabilities, and deliver measurable value through scalable engineering practices. About the Team The Solutions Engineering team works closely with Sales, Product, and Customer Success to deliver tailoredsolutions that meet customer needs. The team thrives on collaboration, creativity, and a shared commitment to delivering exceptional customer experiences that reflect Zoom’s mission of enabling seamless communication everywhere.

Requirements

• Demonstrate business acumen and the ability to communicate effectively with both technical andnon-technical audiences
• Apply SaaS collaboration and cloud communication experience (web conferencing, cloud voice, UCaaS) with at least 5 years in the telephony and software applications industry
• Display knowledge of traditional voice systems, AI-enabled applications, and IT systems to create integrated customer solutions

Nice To Haves

• 10+ years of technical experience in Collaboration technologies
• 5+ years in a customer facing technical role required
• Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings
• Zoom Communication platform and end-to-end positioning required
• Typically requires BS/BA (EE/CS) or equivalent

Responsibilities

• Designing and presenting next-generation communication solutions for customers, including demonstrations, proofs-of-concept, and tailored proposals
• Collaborating with Account Executives and cross-functional teams to design solutions that align with customer goals and business strategies
• Preparing and responding to RFQs/RFPs while sharing insights to enhance solution positioning
• Partnering across business units to align with Zoom’s vision and drive innovation and adoption of the Zoom Platform
• Developing and deliver technical solutions that align with customer objectives while leveraging Zoom’s partner ecosystem and integrations
• Mentoring team members, leading initiatives when needed, and thriving in a dynamic, high-growth environment

Benefits

• As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level