About The Position

Under direct supervision of the Clinical Director/Administrator, this entry-level management position supervises multidisciplinary teams, coordinates service needs, and collaborates with other services and agencies. The role involves fulfilling appropriate levels of service for new members and participating in a structured on-call rotation, requiring accessibility and responsiveness to work-related needs within designated timeframes. Rotations are scheduled in advance, and employees must actively monitor communications and respond according to operational protocols. The Crisis Residential Treatment programs provide short-term, 24/7 crisis residential services for adults aged 18+ at Telecare Olive House in Sylmar, CA. These services aim to help clients in acute psychiatric distress avoid inpatient hospitalization, emergency services, and incarceration, regain stability in a safe, homelike environment, begin working toward longer-term recovery goals, and establish linkages with stable housing and ongoing treatment.

Requirements

  • Master’s Degree and one (1) year of experience in mental health setting
  • One (1) year supervisory experience required or supervisory training within six (6) months of employment
  • Licensed eligible or waivered mental health professional as confirmed by State regulatory/licensing board (e.g., ASW, IMFT, or PCCI)
  • Sensitivity to multi-cultural populations and issues
  • Must be at least 18 years of age
  • Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
  • Successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification
  • Valid and current driver’s license, a motor vehicle clearance and proof of auto insurance (if the position requires driving)
  • Willingness to use the company vehicle to drive clients to appointments and groups, etc.

Responsibilities

  • Supervise multidisciplinary teams
  • Coordinate service needs
  • Collaborate with other services and agencies
  • Fulfill appropriate level of services for new members served as outlined in the essential functions
  • Participate in a structured on-call rotation, remaining accessible and prepared to respond to work-related needs within a designated timeframe
  • Actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols while on-call
  • Use the company vehicle to drive clients to appointments and groups, etc.

Benefits

  • Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps
  • Nine Paid Holidays
  • Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift)
  • Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)
  • Free CEUs
  • Free Supervision for BBS Associate License
  • Coaching
  • Mentorship
  • Online University Tuition Discount
  • Company Scholarships
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401K
  • Employee Stock Ownership Plan

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Number of Employees

501-1,000 employees

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