Unlicensed ASW AMFT APCC Team Lead - Crisis Mental Health #346

Telecare Corporation

4h • Onsite

About The Position

Under direct supervision of the Clinical Director/Administrator, this entry-level management position supervises multidisciplinary teams, coordinates service needs, and collaborates with other services and agencies. Fulfills appropriate level of services for new members served as outlined in the essential functions. Employees in this role are required to participate in a structured on-call rotation, remaining accessible and prepared to respond to work-related needs within a designated timeframe. Rotations are scheduled in advance. While on-call, employees must actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols. Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems. As part of the Telecare family, the Merrill Center Crisis Stabilization Unit (CSU) offers 24/7 voluntary treatment to individuals who are suffering a mental health crisis but wish to avoid a locked setting. This program is located in Fontana, CA. It uses a welcoming, home-like environment to help assess the nature of the crisis, soothe and comfort the individual, and connect them with resources to avoid future crisis. Services are recovery-oriented, and utilize a multi-disciplinary team approach.

Requirements

• Master’s Degree and one (1) year of experience in mental health setting
• One (1) year supervisory experience required or supervisory training within six (6) months of employment
• Licensed eligible or waivered mental health professional as confirmed by State regulatory/licensing board (e.g., ASW, IMFT, or PCCI)
• Sensitivity to multi-cultural populations and issues
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver’s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Nice To Haves

• Outpatient clinic or community mental health service with 2 years of direct clinical
• Experience providing intensive case management and/or intensive community supports using psychiatric rehabilitation concepts is highly desirable
• RN or Registered Psychologist
• Two (2) years of supervision post-masters experience in behavioral health setting

Responsibilities

• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
• Functions as scheduling coordinator and service plan supervisor for the team; ensures coordination of clinical and administrative team functions including scheduling of staff and members served
• Directs the day-to-day clinical/administrative operations of assigned team, ensuring all members served receive services as indicated in their treatment plan
• Oversees and monitors accuracy of medical records
• Safeguards members served confidentiality
• Promotes a high involvement culture by aligning the team around common objectives in order to ensure contract outcomes, ACT fidelity, and organizational standards are met and maintained
• Ensures staff documentation, assessments, and paperwork meet federal, state, county, and organizational standards and timelines
• Completes clinical assessments and determines the appropriate level of services for new members served
• Uses person centered approaches and can supervise others in their use
• Understand payer documentation requirements and can supervise others to meet these requirements
• Develops, updates, and implements individual service plans
• Partners with leadership to identify and mitigate risk, and to improve care
• Abides by established policies, procedures, and standards of care in accordance with published ACT Standards
• Provides consistent supervision, including support, feedback, clinical consultation within scope of practice, and clear expectations for meeting job standards and promotion of professional growth
• Tracks, maintains, and ensures compliance with contract expectations and outcomes
• Establishes strong customer and community relations
• Employees in this role are required to participate in a structured on-call rotation, remaining accessible and prepared to respond to work-related needs within a designated timeframe. Rotations are scheduled in advance. While on-call, employees must actively monitor communications (e.g., phone, email) and respond in accordance with operational protocols.

Benefits

• Paid Time Off: For Full Time Employee it is 16.7 days in your first year
• Nine Paid Holidays & Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)
• Free CEUs, free Supervision for BBS Associate License, coaching and mentorship
• Online University Tuition Discount and Company Scholarships
• Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan
• For more information visit: https://www.telecarecorp.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees