University Cashier

Liberty University•Lynchburg, VA

1d•Onsite

About The Position

Working independently and exercising good judgment and discretion, the University Cashier is responsible for providing excellent customer service while assisting students, staff and departments with account transactions. This is accomplished by having a working knowledge Banner, University departmental revenues and general cashiering functions. Essential Functions and Responsibilities 1. Properly safeguard funds and account information by adhering to established internal control policies and procedures, including the FERPA policy and Financial Check-In. 2. Enforce policies of security, confidentiality and cash handling. 3. Demonstrate professional and courteous customer service skills, to include offering general information to students as a guide. 4. Become knowledgeable about all aspects of students’ accounts and effectively communicate answers to questions received from students, parents and other staff members regarding the accounts. 5. Develop a thorough understanding of Financial Aid elements posted to students’ accounts, as well as the Financial Aid process. 6. Develop a thorough understanding of External Aid and its associated processes. 7. Working knowledge of the Financial Check-In and refund processes to assist students in the process, when directed. 8. Notify students of upcoming dates and deadlines (i.e. registration, Financial Check-in, payment draft dates, etc.). 9. Maintain safety and organization of secure bags and keys. 10. Seek to resolve any account disputes, through contacting various departments and staff. 11. Post, reconcile and understand requisitions, P-Card transactions, etc. 12. Post residential confirmation deposits and online application fees. 13. Accurately and efficiently receive, process and post payments from students. 14. Research, locating FOAPALS; keeping account of all FOAPALS that are currently being used. 15. Assist with bringing awareness to student account issues found, when reviewing reports. 16. Update staff directory with changes made, for use within the Cashiers’ area. 17. Process credit card payments through Authorize.Net and post to students’ account on Banner. 18. Reconcile credit card payments for daily closeout. 19. Accurately and efficiently receive payments from various organizations within the University. 20. Correspond with various organizations regarding corrections, as necessary. 21. Organize contact person, room numbers and key people for each organization. 22. Assist with reconciling payments with transactions received to the general ledger, as needed. 23. Assist in preparation for audit. 24. Process Authorize.net reports. 25. Balance cash drawer and receipts daily. 26. Attend training as necessary and required. 27. Attend all department meetings. 28. Work as a team player with other staff members. 29. Perform other duties as assigned. 30. Work effectively as a team member. 31. Follows all state and federal laws, and employment policies and procedures. 32. Mandatory overtime during peak times.

Requirements

Well-developed management skills.
Organization skills.
Supervisory experience.
Computer skills.
Customer relation skills.
Knowledge of Banner and SharePoint.
Ability to understand and perform, if necessary, all tasks involving Student Accounts.
Individual must not be in default on any federal student or parent loan.
Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i)).

Nice To Haves

Bachelor’s degree preferred with a concentration in Accounting or Business.
Experience in accounts receivable and/or cash handling environment.
Fluent in Spanish or American Sign Language.
If the employee is required to travel in performing the duties and responsibilities of the position, the use of one’s personal vehicle (or LU vehicles) may be required for travel. Proof of a valid driver’s license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee’s position.

Responsibilities

Properly safeguard funds and account information by adhering to established internal control policies and procedures, including the FERPA policy and Financial Check-In.
Enforce policies of security, confidentiality and cash handling.
Demonstrate professional and courteous customer service skills, to include offering general information to students as a guide.
Become knowledgeable about all aspects of students’ accounts and effectively communicate answers to questions received from students, parents and other staff members regarding the accounts.
Develop a thorough understanding of Financial Aid elements posted to students’ accounts, as well as the Financial Aid process.
Develop a thorough understanding of External Aid and its associated processes.
Working knowledge of the Financial Check-In and refund processes to assist students in the process, when directed.
Notify students of upcoming dates and deadlines (i.e. registration, Financial Check-in, payment draft dates, etc.).
Maintain safety and organization of secure bags and keys.
Seek to resolve any account disputes, through contacting various departments and staff.
Post, reconcile and understand requisitions, P-Card transactions, etc.
Post residential confirmation deposits and online application fees.
Accurately and efficiently receive, process and post payments from students.
Research, locating FOAPALS; keeping account of all FOAPALS that are currently being used.
Assist with bringing awareness to student account issues found, when reviewing reports.
Update staff directory with changes made, for use within the Cashiers’ area.
Process credit card payments through Authorize.Net and post to students’ account on Banner.
Reconcile credit card payments for daily closeout.
Accurately and efficiently receive payments from various organizations within the University.
Correspond with various organizations regarding corrections, as necessary.
Organize contact person, room numbers and key people for each organization.
Assist with reconciling payments with transactions received to the general ledger, as needed.
Assist in preparation for audit.
Process Authorize.net reports.
Balance cash drawer and receipts daily.
Attend training as necessary and required.
Attend all department meetings.
Work as a team player with other staff members.
Perform other duties as assigned.
Work effectively as a team member.
Follows all state and federal laws, and employment policies and procedures.
Mandatory overtime during peak times.