Universal Teller

International Bank of Commerce-posted about 1 year ago
Full-time • Entry Level
Onsite • Laredo, TX
Credit Intermediation and Related Activities
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The Universal Teller I position at IBC Bank is responsible for processing various customer bank transactions while delivering exceptional customer service, known as the 'IBC Experience'. This role emphasizes maintaining a balanced cash drawer, promoting bank products, and building customer relationships to meet their banking needs.

  • Process paying and receiving teller transactions
  • Deliver the IBC Experience by providing prompt, efficient and friendly customer service
  • Balance and maintain assigned cash box and vault if applicable as well as perform end of day process
  • Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities
  • Perform successfully to the Sales Performance Goals and Referral Programs
  • Participate in product and service initiatives for bank growth
  • Attend company meetings
  • Process foreign currency transactions
  • Follow proper procedures to minimize errors and reduce losses
  • Assist in solving issues that pertain to customer transactions
  • Answer all banking related inquiries
  • Operate and maintain all necessary teller equipment
  • Assist with branch procedures under dual control requirements including the branch opening/ closing
  • Assist on-the-job training for their branch and other branches
  • Flexibility to report to work and assist other branches
  • Perform the duties of the sales functions
  • Perform other duties as assigned
  • High School diploma or equivalent
  • Strong oral and written communication skills (Bilingual preferred for border markets)
  • Ability to perform 10 Key operations
  • Focus on quality and accuracy
  • Ability to work in a team environment
  • Sensitivity to guidelines
  • Sales and results-oriented
  • Service-oriented
  • Strong learning strategies
  • Mathematical skills
  • Critical thinking and problem-solving abilities
  • Judgment and sound decision-making abilities
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