Universal Teller

International Bank of Commerce • Laredo, TX

385d • Onsite

About The Position

The Universal Teller I position at IBC Bank is responsible for processing various customer bank transactions while delivering exceptional customer service, known as the 'IBC Experience'. This role emphasizes maintaining a balanced cash drawer, promoting bank products, and building customer relationships to meet their banking needs.

Requirements

• High School diploma or equivalent
• Strong oral and written communication skills (Bilingual preferred for border markets)
• Ability to perform 10 Key operations
• Focus on quality and accuracy
• Ability to work in a team environment
• Sensitivity to guidelines
• Sales and results-oriented
• Service-oriented
• Strong learning strategies
• Mathematical skills
• Critical thinking and problem-solving abilities
• Judgment and sound decision-making abilities

Responsibilities

• Process paying and receiving teller transactions
• Deliver the IBC Experience by providing prompt, efficient and friendly customer service
• Balance and maintain assigned cash box and vault if applicable as well as perform end of day process
• Meet customer financial needs by promoting bank products and services through lobby, motor bank and outreach activities
• Perform successfully to the Sales Performance Goals and Referral Programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow proper procedures to minimize errors and reduce losses
• Assist in solving issues that pertain to customer transactions
• Answer all banking related inquiries
• Operate and maintain all necessary teller equipment
• Assist with branch procedures under dual control requirements including the branch opening/ closing
• Assist on-the-job training for their branch and other branches
• Flexibility to report to work and assist other branches
• Perform the duties of the sales functions
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: No Education Listed