Universal Teller- Mobile

Bank of Tennessee-posted 11 months ago

Kingsport, TN

101-250 employees

Credit Intermediation and Related Activities

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As a Universal Teller - Mobile, you will deliver an outstanding customer experience by assisting customers with all consumer banking needs to include transactions, account opening/maintenance, consumer loans, online banking and mobile banking assistance, onboarding, cross-selling of bank products and services, and resolution of customer service issues. In this role, you will travel to various Bank of Tennessee branch locations, typically in the Northeast Tennessee Market, to provide coverage. As a representative of the Bank, you are required to present a positive and professional image at all times. This role is highly visible in the Bank and requires a high level of professionalism and self-awareness.

Successfully complete all training programs required for the Universal Teller to include teller transactions, account opening, consumer lending, customer service standards, procedures and systems training
Possess superior knowledge of Bank products and services, delivering professional presentation, explanation and selling of products/services matched to customer needs
Effectively and efficiently assist all customers with any consumer banking need, including transactions, account opening, and consumer loans
Identify opportunities to refer customers to other areas of the Bank, including Commercial, Mortgage, and Investment divisions as appropriate
Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirements
Continuously identify/execute any cross-selling opportunities for the customer
Conduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the Bank
Adhere to all branch operations policies and procedures and follow the assigned process. These tasks include but are not limited to opening/closing procedures, cash items, night/day drop and CTR
Manage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as required
Create ownership of customer relationships by maintaining contact with customers to offer appropriate products and services, advice and assistance with financial needs
Protect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain branch security standards
Travel and provide coverage for Bank of Tennessee branches
Actively support the ongoing development of a culturally diverse workforce
Complete other duties as assigned as determined by management to be reasonable and beneficial

High school diploma or equivalent required
Six months of previous customer service, cash handling or retail experience preferred

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