Universal Customer Service Manager

WESTAMERICA BANK • Fairfield, CA

176d

About The Position

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. Under general managerial review: Manages all activities of the Universal Customer Service (UCS), the Switchboard and the campus receptionists, and the Telemarketing Services.

Requirements

• Progressively more responsible experience, to include managerial and/or supervisory responsibilities within an operational or new accounts area of a financial institution.
• Working knowledge of various types of financial products and how they are serviced.
• Previous experience selling financial services.
• College level course in accounting or finance is a plus.
• Must be PC literate.
• Excellent interpersonal communication, organization, and leadership skills.

Responsibilities

• Research new methods and technologies.
• Recommends automated solutions or changes to current operations procedures which improve responsiveness.
• Informs and trains staff in new policies, products and procedural changes.
• Functions as liaison to branches and other internal departments to secure resolutions of issues and respond to inquiries.
• Directly manages the staff and activities of the outbound calling and the inbound telemarketing units.
• Monitors performance of staff providing management with regular reports to the quality and quantity of service provided.
• Recommends all salary, training and other personnel activities for subordinate staff.
• Provides departmental training for Financial Sales officers and performs additional job-related duties as required.

What This Job Offers

• Career Level: Manager
• Number of Employees: 501-1,000 employees