Universal Collector

Pennsylvania State Employees Credit Union•State College, PA

26d

About The Position

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... The Universal Collector is a cross-functional role designed to support all areas of the Collections department, including Auto, Consumer, Mortgage, and Bankruptcy. This position serves as a flexible resource, filling in across teams as needed to maintain service levels, reduce delinquency, and prevent losses. The Universal Collector will be trained in each specialty area and is expected to demonstrate adaptability, strong communication skills, and a commitment to compliance and member service. This role also serves as a development opportunity for team members seeking career growth within the Credit Solutions department. Schedule: Monday - Friday 8:00am - 4:00pm, Thursday in office requirement, Flexibility required to work other shifts as needed. In this position, you will

Requirements

Qualifications:

Responsibilities

Handle incoming member contacts (calls, emails, etc.) and make outbound calls across all loan types.
Provide empathetic and solution-focused support to members experiencing financial hardship.
Prepare necessary documentation account resolutions.
Manage delinquent accounts in accordance with Collection Policy and Procedures.
Analyze and maintain past-due accounts across auto, consumer, mortgage, and bankruptcy portfolios.
Counsel members on available options such as reduced payments, deferments, loss mitigation, and settlements.
Ensure compliance with all applicable federal and state laws, regulations, and internal policies.
Maintain awareness of specific requirements such as CFPB guidelines, FNMA delinquency standards, and bankruptcy procedures.
Participate in ongoing training across all collection areas.
Assist in onboarding and mentoring new staff as needed.
Actively pursue learning opportunities to enhance knowledge and readiness for future advancement.
Serve as a floater across all collection teams, providing coverage during absences, high-volume periods, or special projects.
Provide support across specialized areas including:
Bankruptcy: Assist with account handling, documentation, and communication with legal teams.
Loan Modifications: Support processing and follow-up for modified loan agreements.
Auto & Mortgage Collections: Engage in delinquency management, customer outreach, and resolution strategies.
Repossession & Foreclosure Support: Coordinate with vendors and internal teams to manage repossession and foreclosure processes, ensuring compliance and timely execution.
Quickly adapt to different workflows and systems depending on assignment.
Other Duties as Assigned