Universal Branch Representative - Floater
About The Position
Looking for a career in the financial industry? We are hiring for Full-Time !FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams. FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs. With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com. Title: Universal Branch Representativer-Floater (Full-Time) Department: Branch Services Reports To: Branch Manager Schedule: Monday-Thursday 7:45am – 4:30pm; Friday 7:45am – 5:30pm, and Saturdays 8:45am -1:00pm Location: Memphis Area Branches FLSA Status: Non-exempt
Requirements
- Excellent customer service skills.
- Strong computer skills.
- Accuracy in balancing and skill in error detection.
- Excellent oral and written communications skills.
Nice To Haves
- Some college coursework preferred
- Financial Institution experience preferred
Responsibilities
- Perform teller transactions that affect accounts such as deposit, withdrawals, and payments.
- Balance and reconcile cash drawer and checks daily.
- Assist members (we call our customers “members”) in completing all account applications, loan applications, and any other requests.
- Provide members and other individuals with one-to-one support through all channels of communications.
- Analyze loan applications and qualify applicants based on lending policies and guidelines and process completed applications, making sure to get all necessary paperwork and other items required.
- Assist members with checking/ATM/Debit card/ACH fraud situations.
- Maintain a positive work atmosphere by acting and communicating in a manner that shows confidence, confidentiality and professionalism with members, vendors, coworkers and management.
- Connect Credit Association financial solutions to members’ financial needs.
- Maintain regulatory compliance including Bank Secrecy Act.
- Must have an excellent understanding of the Quality Approach Program and FedEx Employees Credit Association products and services.
- Follow our internal CARE Service Standards.
- Responsible for developing and maintaining a member centric culture where employees are highly motivated, member friendly and well trained for their position.
- All other duties and responsibilities as assigned.
Benefits
- medical
- dental
- vision
- life
- AD&D
- short-term disability
- EAP
- 401k with company match
- profit-sharing
- discounts on financial products and services
- paid vacation and personal days
- paid time for volunteering
- extensive professional development opportunities including on-site educational and leadership development programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
