Universal Banker

Hancock Whitney Bank•College Station, TX

17h•Onsite

About The Position

The Universal Banker role is responsible for building, managing, and retaining client relationships through proactive outreach, needs assessments, and consultative sales conversations. This position serves as a trusted advisor, matching financial products and services to client goals and proactively educating them on self-service and digital banking solutions. Key duties include processing routine financial center transactions accurately and efficiently, managing lobby activity to ensure a positive client experience, and identifying opportunities to refer clients to internal partners for specialized financial needs. The Universal Banker is also expected to develop and maintain a strong sales pipeline to achieve assigned goals, contribute to branch growth, and participate in community outreach and business development activities. The role requires strict adherence to all risk management, compliance, and security standards, maintaining operational and financial soundness, and maintaining awareness of surroundings to ensure a safe environment.

Requirements

High school diploma or GED required
1+ year of sales, client service, or retail experience required
Demonstrated ability to build and expand client relationships
Proficiency navigating multiple banking systems and digital tools
NMLS registration under the SAFE Act of 2008 required; employment contingent upon successful registration and background check
Will also consider a Bachelor’s degree plus cash handling and customer service experience in retail/financial services

Nice To Haves

Bachelor’s degree preferred
Prior banking experience preferred

Responsibilities

Build, manage, and retain client relationships by conducting proactive outreach, needs assessments, and consultative sales conversations.
Serve as a trusted advisor to clients, matching financial products and services to meet their goals.
Proactively educate clients on self-service and digital banking solutions (mobile, online, ATMs, and emerging technologies) to ensure 24/7 account access.
Process routine financial center transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
Manage lobby activity by greeting and directing clients, monitoring risk, and ensuring a positive client experience.
Identify and refer clients to internal partners (mortgage, business banking, investments) for specialized financial needs.
Develop and maintain a strong sales pipeline to achieve assigned goals and contribute to branch growth.
Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
Participate in community outreach and business development activities to expand the client base.
Maintain awareness of surroundings, client behavior, and potential risk indicators to ensure a safe environment.