Universal Banker

American Bank & Trust - South Dakota•Wessington Springs Township, SD

3h•Onsite

About The Position

The Universal Banker interacts with customers in a courteous, professional, and friendly manner to identify their needs, providing necessary products or cross-selling to appropriate bank areas for solutions. This role requires proficiency in all teller duties, including providing customer service at the teller line. Key responsibilities include managing IRA distributions and sales, processing debit card requests (activation, closure, deletion, hot carding, research), assisting customers with Internet Banking and other Retail Technological Products, and maintaining risk-related files for dormant, negative, write-off accounts, Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture customers. Additionally, the Universal Banker is expected to develop relationships with other bank employees to enhance teamwork, represent the Bank at civic and community events, participate in Retail meetings, adhere to compliance procedures, and engage in required training.

Requirements

High School Diploma or the equivalent required.
Strong communication skill
Customer service focused
Maintain confidentiality of customer information
Resourceful, well organized and ability to multitask
Effective problem-solving and decision-making skills
Strong attention to detail
Strong ethical focus

Nice To Haves

Customer service and/or retail cashier experience.
Prior banking experience.

Responsibilities

Interacts with customers in a courteous, professional, and friendly manner to identify their needs.
Provides the products needed for the customer or cross-sells to the appropriate areas of the bank to identify solutions for those needs.
Proficient in all teller duties and provides customer service in the teller line.
Responsible for IRA distributions, sales, and must stay abreast of changes by attending IRA sessions.
Process debit card requests – activate, close, delete, hot card, research customer issues and review.
Connect customers to Internet Banking and other Retail Technological Products and assist with related banking issues.
Maintain risk related files including dormant, negative, and write off accounts, and Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture customers.
Develops relationships with other bank employees to enhance teamwork.
Represents Bank at various civic and community events.
Participate in Retail meetings, adhere to compliance procedures and participate in required training.
Other duties as may be assigned.