Teller or Universal Banker

The First State Bank

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About The Position

Universal Bankers establish, expand, and maintain customer relationships by providing extensive, personalized service focused on the specific needs of each individual and business banking customer. This position combines the traditional Teller and Personal Banker responsibilities into one position in an effort to offer customers more banking options while still providing traditional teller services.

Requirements

• High School diploma or GED required, Associate’s or Bachelor’s from an accredited college or university preferred
• Cash handling experience required in lieu of college education
• Excellent interpersonal, customer service, and verbal communication skills
• Prior banking experience highly preferred

Responsibilities

• Upholds the Bank’s standard of exceptional customer service while promptly, and efficiently, processing customer transactions
• Promotes positive public relations by providing professional, pleasant greetings, maintaining eye contact, smiling, and addressing customers by name
• Contributes to the attainment of branch sales goals and related objectives by promoting the Bank’s products and services as well as generating leads and referrals
• Protects the Bank’s financial interests by controlling and balancing the assigned cash drawer and following policies and procedures to minimize losses
• Answers telephone inquiries and directs questions to the appropriate office personnel
• Researches customer questions and resolves account issues, when applicable, to help maintain customer relationships
• Performs routine office and clerical duties (i.e. filing signature cards, preparing bank bag pickup, processing night deposits, ATM custodian, etc.)
• Acts as a point-of-contact for customers seeking to open a new account
• Reviews documents for accuracy and/or legal compliance and verifies the identity of account holders
• Complies with all Bank policies and procedures including, but not limited to: BSA/AML,CIP Automated Clearing House (ACH) Regulations CC and DD (Funds availability, Truth in Savings)
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees