Universal Banker (Float)

Queensborough National Bank and Trust Co.•Wrens, GA

19h•Onsite

About The Position

The Universal Banker provides services to customers in a prompt, professional, and courteous manner while maintaining the confidentiality of the bank’s records and customer transactions. This role educates customers about sales and service delivery options and refers appropriate products and services based on client needs. The Universal Banker is also responsible for processing regular transactions, such as receiving and paying out money and keeping records of financial transactions efficiently and accurately. Float positions are assigned to a home branch and require travel to other branches in the market as needed. This position also requires cross-training as a Customer Service Representative (CSR) and Head Teller.

Responsibilities

Performs sales, service, and financial activities with all clients
Conducts and completes client conversation with each client to identify financial needs and potential financial solutions
Performs intermediate duties and support related to branch’s operational activities and financial services
Offers information on bank products and services that can benefit the customer and enhance the banking relationship through the client conversation
Completes all sales and referral activity documentation to provide a record for performance tracking and assist in targeting future sales efforts
Receives checks and cash for deposit, verifies deposit amounts, and examines checks for endorsement and negotiability, and issues negotiable items
Performs special tasks such as preparing official checks, processing cash advance, accepting loan payments, redeeming savings bonds, and scanning daily transactions with accuracy
Provides safe deposit box accounting support
Business development with consumers and small business prospects
Generates new business to assist in meeting branch and individual sales, service, and referral goals
Adheres to and completes all transactions in accordance with bank policies, procedures, and security measures to protect customers and avoid losses or penalties to the bank
Demonstrates a positive and helpful attitude toward customers and teammates throughout the bank
Cross trains for dual functions within the branch
Assists Branch Manager with other duties and assignments as requested or necessary
Responsible for compliance with all regulations, laws, and bank policies and procedures that pertain to day-to-day job responsibilities
Responsible for maintaining a working knowledge of all compliance regulations pertinent to assigned duties by successful completion of any courses assigned on a timely basis
Responsible for adherence to Queensborough’s Code of Professional Ethics and Conduct, as well as observing and promoting compliance with the Code among fellow bank personnel, customers, and vendors