Universal Banker I

Metro City Bank•Suwanee, GA

4d•Onsite

About The Position

Provides services for branch customers such as teller transactions, opening new accounts, changing addresses, and handling customer inquiries as needed

Requirements

High school Diploma or equivalent
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before customers or employees of organization
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Diversity - Shows respect and sensitivity for cultural differences.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Judgment - Includes appropriate people in decision-making process.
Motivation - Measures self against standard of excellence.
Planning/Organizing - Uses time efficiently.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed
Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

Nice To Haves

Previous Customer Service Experience
Previous Teller experience preferred
Bilingual skills preferred

Responsibilities

Promote and maintain positive relations with all contacts, customers and potential customers
Perform as a team member in allocating and coordinating the work flow
May train new employees and answer co-worker questions
May be responsible for bank opening/closing
Teller transactions
Open and Close Vault
Promote, explain, and sell all banking products
Prepare wire transfer for customers and ensure proper OFAC verification is performed before submitting the wire transfer.
Perform all duties in compliance with BSA/AML regulations and requirements
Obtains adequate data for CIP on all wire and money instrument transactions
Ensure proper customer information is collected and OFAC verification is performed before opening an account
Perform Risk Rating Assessment and Due Diligence for all customers.
Maintain and update customer information
Monitors and reports suspicious activity to the BSA Officer