Universal Banker I

First Bank Richmond•Piqua, OH

18h

About The Position

Universal Banker I will serve as the face of the Bank at our retail branches. Universal Banker I will maintain long-standing customer relationships and effectively generate new relationships within our community markets. In addition to handling day-to-day deposits and withdrawals, Universal Banker I will be responsible for opening new deposit account and establishing IRAs, as needed. In general, Universal Banker I will assist in leading the branch CSR team by taking on transactions that require elevation and by using their experience as a developmental tool.

Requirements

High School diploma or equivalent required
1-3 years Universal Banker experience, including new accounts and IRAs
Acute detail orientation with demonstrated record of accuracy
Previous cash handling
Ability to prioritize tasks quickly and appropriately
Strong interpersonal communication skills
Customer service orientation
Ability to proactively solicit new business
Ability to work at multiple branches, as needed and assigned
Strong working knowledge and ability with Microsoft Office and web-based programs

Responsibilities

Provide excellent customer service
Open and maintain deposit accounts and IRAs
Process customer financial transactions
Address customer inquiries regarding all deposit products and account information
Maintain knowledge of new account policies and procedures
Verify cash shipments and accurately balance the vault
Maintain and accurately balance cash drawer
Promote and cross-sell Bank products and services
Achieve and maintain 80% of individual sales goal
Assist CSR I and CSR II with customer interactions and make decisions, as needed
Build and maintain a customer portfolio through the Sales Management CRM system
Maintain branch audit logs
Balance branch via TellerInsight
Balance and troubleshoot ATM
Participate in community involvement initiatives
Other administrative duties, as directed