Universal Associate II (New Accounts/Teller)

First Citizens Community Bank•Lebanon, PA

26d

About The Position

Provide timely and courteous customer service. Process customer transactions in a professional, accurate, and efficient manner. Exemplify FCCB's standard of delivering exceptional customer service every time. Assess customer's financial needs and suggest Bank services and products. Actively participate in and promote the Bank's sales culture and referral programs. Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner. Follow proper procedures and complete tasks in compliance with banking regulations. Identify customer needs and develop solutions to exceed customer goals and expectations. Constructively interact with co-workers. There are four levels within the Universal Associate role. A Universal Associate II (New Accounts/Teller): Processes transactions and handles cash, vault, ATM responsibilities, etc. Opens and maintains deposit accounts for consumers and businesses Completes all necessary maintenance on customer accounts Responsible for maintaining IRA/SEP files Performs a variety of operational duties and data input functions Processes deceased and estate accounts Understands a variety of operational procedures Demonstrates good analytical and decision-making skills. HOURS will average approximately 38-40 per week and will include working some Saturday mornings. This position is budgeted for 2,080 hours per year.

Requirements

Ability to use Microsoft Office Suite and related program software.
Ability to quickly learn position-related software.
Ability to effectively use general office equipment.
High school diploma or equivalent educational experience.

Nice To Haves

One year experience as a Universal Associate I.

Responsibilities

Provide timely and courteous customer service.
Process customer transactions in a professional, accurate, and efficient manner.
Exemplify FCCB's standard of delivering exceptional customer service every time.
Assess customer's financial needs and suggest Bank services and products.
Actively participate in and promote the Bank's sales culture and referral programs.
Maintain daily transactions and balances, research outages, and balance the drawer in an accurate and timely manner.
Follow proper procedures and complete tasks in compliance with banking regulations.
Identify customer needs and develop solutions to exceed customer goals and expectations.
Constructively interact with co-workers.
Processes transactions and handles cash, vault, ATM responsibilities, etc.
Opens and maintains deposit accounts for consumers and businesses
Completes all necessary maintenance on customer accounts
Responsible for maintaining IRA/SEP files
Performs a variety of operational duties and data input functions
Processes deceased and estate accounts
Understands a variety of operational procedures