Unit Secretary

LifePoint Hospitals • Germantown, TN

35d

About The Position

Unit Secretary Position Summary Provides frontline administrative and receptionist support for the nursing unit. Initiates, maintains, and closes electronic medical records; manages phones and visitor inquiries; supports communication among patients, families, physicians, and staff; and performs non-clinical patient service tasks to ensure smooth unit operations and an excellent customer experience. Essential Functions Greet and assist visitors promptly; provide directions and answer routine questions. Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR. Initiate and follow up on physicians' orders as directed by unit procedures. Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information. Facilitate frequent communication with unit personnel, physicians, ancillary departments, patients, and families to exchange information. Provide non-clinical patient support (e.g., respond to call lights, fulfill requests for non-care items, accompany patients to appointments, assist in the café as assigned). Perform other duties as assigned. Additional Information Demonstrates professional, courteous, and helpful service in all interactions. Protects patient privacy and confidentiality in all communications and record handling. Prioritizes multiple tasks in a fast-paced environment and escalates concerns appropriately.

Requirements

• High school diploma required
• Computer experience required
• Ability to speak and write concisely
• Works effectively with all levels of medical personnel, patients, and families
• Strong customer service
• Reliability and attention to detail

Nice To Haves

• Two years of college-level education preferred.
• Prior hospital experience preferred.
• EMR/electronic documentation familiarity desirable.
• Knowledge of medical terminology desirable.

Responsibilities

• Greet and assist visitors promptly; provide directions and answer routine questions.
• Initiate the medical record at admission; maintain documentation during the stay; close the record at discharge within the EMR.
• Initiate and follow up on physicians' orders as directed by unit procedures.
• Serve as unit receptionist: manage incoming/outgoing calls and provide visitor information.
• Facilitate frequent communication with unit personnel, physicians, ancillary departments, patients, and families to exchange information.
• Provide non-clinical patient support (e.g., respond to call lights, fulfill requests for non-care items, accompany patients to appointments, assist in the café as assigned).
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees