Unit Operations Coordinator - Pre-Procedure Assessment Center

Children’s Minnesota•Minneapolis, MN

7h•Hybrid

About The Position

This role will be responsible for scheduling visits in the Pre-Surgical Clinic. The Unit Operations Coordinator is a pivotal front line individual who provides exemplary customer service to families, staff, providers and visitors, both in-person and by phone. Answer questions, warmly, promptly, and correctly, and problem solve as needed. Provides first response to phone calls that come into the units, arranges for deliveries to patients rooms, directs visitors to their destinations, and maintains a safe, welcoming environment at all times, modeling service excellence to the organization. This individual is the key liaison to other departments and provides other disciplines with the tools for their jobs. The Unit Operations Coordinator supports patient care on the unit(s) and provides overall administrative support for the unit. This individual is also the unit(s) technology resource. (This role may be required to float to other hospital departments as needed based on need.) This position will work in a hybrid environment, to be further discussed in the interview. Expected schedule will be Monday through Friday, 8:00am-4:30pm.

Requirements

Outstanding professional and positive customer service skills essential
Positive attitude
Exceptional problem solving skills
Strong computer skills such as Microsoft word, excel or hospital technology systems
Ability to coach others with hospital technology systems
Competent with basic medical terminology
Demonstrates excellent interpersonal, written and verbal communication skills with a clear understanding of English language (reading, writing and speaking)
Self-directed, organized, and problem solver.
Ability to multitask, direct and support information processes on patient care units, work independently and within a team

Nice To Haves

Patient scheduling experience preferred
High school diploma preferred
1-year of experience in a patient care setting preferred

Responsibilities

Scheduling visits in the Pre-Surgical Clinic
Provide exemplary customer service to families, staff, providers and visitors, both in-person and by phone
Answer questions, warmly, promptly, and correctly, and problem solve as needed
Provides first response to phone calls that come into the units
Arranges for deliveries to patients rooms
Directs visitors to their destinations
Maintains a safe, welcoming environment at all times, modeling service excellence to the organization
Key liaison to other departments and provides other disciplines with the tools for their jobs
Supports patient care on the unit(s) and provides overall administrative support for the unit
Unit(s) technology resource