Unit Manager, Stop Loss RFP Team - Remote

Symetra

10d • $66,100 - $110,100 • Remote

About The Position

Symetra has an exciting opportunity to join our Benefits Division team as a Unit Manager of the Stop Loss RFP Team!
About the role
As the Unit Manager, you will be Responsible for leading, supervising and developing employees to meet individual unit performance objectives, which may include time standards, quality & production goals. Will supervise an operational unit of 8+ employees.

Requirements

• High School diploma required.
• Bachelor’s degree or equivalent work experience required.
• Excellent interpersonal and communication skills.
• Strong leadership potential, including the ability to train, mentor and coach individuals and/or a group.
• Demonstrated ability to manage multiple priorities in a fast paced and changing environment.
• Demonstrated ability to identify and analyze issues trends that impact customer satisfaction.
• Previous supervisory experience.
• Previous customer service experience.
• Previous experience in an operations environment.
• Working knowledge of common software applications, business platforms.

Nice To Haves

• Previous Stop Loss experience preferred.

Responsibilities

• Providing employees with coaching, feedback and developmental opportunities and building effective teams.
• Setting clear expectations and holding employees accountable for performance.
• Overseeing training and development of employees and making effective staffing decisions. Building appropriate bench strength. Ensuring employees adhere to legal and operational compliance requirements.
• Providing coaching, direction and leadership support to team members in order to achieve employee, business and customer results.
• Challenging and inspiring employees to achieve business results and motivating them through leadership and by celebrating successes.
• Accountable for managing daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
• Accountable for resolution of customer and/or partner questions and complaints.
• Defining short-term goals and objectives for their work group.
• Effectively communicating unit/department/company goals to achieve understanding and acceptance.
• Continuously building subject matter expertise by being a student of the business. Demonstrating technical knowledge of policies and procedures.
• Manages essential support functions and special projects as needed.
• Assisting in the development of processes and procedural changes to improve unit/department performance.
• Other duties as assigned.

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees