Unit Manager, Stop Loss RFP Team - Remote

Symetra

35d • Remote

About The Position

As the Unit Manager, you will be Responsible for leading, supervising and
developing employees to meet individual unit performance objectives, which may
include time standards, quality & production goals. Will supervise an
operational unit of 8+ employees.

Requirements

• High School diploma required.
• Bachelor’s degree or equivalent work experience required.
• Excellent interpersonal and communication skills.
• Strong leadership potential, including the ability to train, mentor and coach individuals and/or a group.
• Demonstrated ability to manage multiple priorities in a fast paced and changing environment.
• Demonstrated ability to identify and analyze issues trends that impact customer satisfaction.
• Previous supervisory experience.
• Previous customer service experience.
• Previous experience in an operations environment.
• Working knowledge of common software applications, business platforms.

Nice To Haves

• Previous Stop Loss experience preferred.

Responsibilities

• Providing employees with coaching, feedback and developmental opportunities and building effective teams.
• Setting clear expectations and holding employees accountable for performance.
• Overseeing training and development of employees and making effective staffing decisions. Building appropriate bench strength. Ensuring employees adhere to legal and operational compliance requirements.
• Providing coaching, direction and leadership support to team members in order to achieve employee, business and customer results.
• Challenging and inspiring employees to achieve business results and motivating them through leadership and by celebrating successes.
• Accountable for managing daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
• Accountable for resolution of customer and/or partner questions and complaints.
• Defining short-term goals and objectives for their work group.
• Effectively communicating unit/department/company goals to achieve understanding and acceptance.
• Continuously building subject matter expertise by being a student of the business. Demonstrating technical knowledge of policies and procedures.
• Manages essential support functions and special projects as needed.
• Assisting in the development of processes and procedural changes to improve unit/department performance.
• Other duties as assigned.

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Manager