Unit Director, Emergency Services

University of California System•San Francisco, CA

40d

About The Position

Reporting to the Nursing Director, the Unit Director of the Emergency Department for UCSF Community Hospitals holds 24-hour responsibility for nursing and operational leadership across two ED campuses. The director ensures safe, high-quality, equitable care; drives throughput from arrival to disposition; and maintains continuous readiness for CMS/TJC/EMTALA standards. Core accountabilities include operational planning and direction, financial performance, performance improvement/CAPA, human resources (hiring, onboarding, scheduling, competency), evaluation of care, patient experience/service recovery, and partnership with ancillary services to remove barriers. Equally vital, this leader builds a culture of psychological safety and engagement: modeling Just Culture and trauma-informed leadership; fostering respectful communication and inclusive teams; preventing and responding to workplace violence; and creating reliable channels for voice, feedback, and recognition. The director coaches and develops staff and charge RNs/AUDs, supports certification and career pathways, and routinely rounds to listen, learn, and close the loop. They collaborate across UCSF Health Adult Services, represent the organization with Hyde and Stanyan community hospitals and community agencies, and contribute to advancing True North priorities in Safety, Quality, Patient Experience, People, Equity, Financial Stewardship, and Growth & Innovation. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $253,900 - $269,400 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Requirements

Bachelor's Degree in Nursing required
PALS certification
Registered Nurse in the State of California
BLS by American Heart Association
ACLS by American Heart Association
Minimum of two (2) years of progressive and recent nursing administration and leadership as a nursing supervisor or manager level in an Emergency Department in a medical center within the last five (5) years
Strong hospital management experience, with progressive and in-depth expertise in patient care services
Knowledge of hospital / clinic operations in a hospital or medical center setting; knowledge of appropriate professional standards for the department and team
Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments
Strong knowledge of relevant healthcare information technology and patient care workflows and processes
Excellent communications and interpersonal skills to foster and promote an environment for effective communication and collaborative decision making across multiple units and disciplines
Excellent leadership, fiscal and operations management skills, with the ability to collaborate effectively with physicians, management and staff from all disciplines
Ability to create and maintain a goal-oriented climate of teamwork, collaboration and consistent achievement of objectives

Nice To Haves

Masters Degree
ANCC RN specialty certification in Nurse Executive or Nurse Executive-Advanced

Responsibilities

Ensures safe, high-quality, equitable care
Drives throughput from arrival to disposition
Maintains continuous readiness for CMS/TJC/EMTALA standards
Operational planning and direction
Financial performance
Performance improvement/CAPA
Human resources (hiring, onboarding, scheduling, competency)
Evaluation of care
Patient experience/service recovery
Partnership with ancillary services to remove barriers
Builds a culture of psychological safety and engagement
Coaches and develops staff and charge RNs/AUDs
Supports certification and career pathways
Collaborates across UCSF Health Adult Services
Represents the organization with Hyde and Stanyan community hospitals and community agencies
Contributes to advancing True North priorities in Safety, Quality, Patient Experience, People, Equity, Financial Stewardship, and Growth & Innovation