Unit Coordinator| MGH-Hematology and Oncology Department

Mass General Brigham•Boston, MA

1d•$19 - $27•Onsite

About The Position

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. The Opportunity: Unit Coordinator – Lunder 10 HEMOC Schedule 40 hours per week (2) 12-hour & (2) 8-hour shifts Rotating Day & Evening shift | 7a-7p, 7a-3p, and 3a-11p Alternating holiday and weekend schedule Lunder 10 is an integrated thirty-two bed inpatient hematology, oncology, bone marrow transplant unit that serves a young adult to elderly patient population. Patients are frequently followed from time of diagnosis or referral through end of life. Many patients have a diagnosis of leukemia, non-Hodgkin's lymphoma, sarcoma, or multiple myeloma. Job Summary Essential Functions (Key Roles & Responsibilities) •Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. •Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. •Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. •Also expected to provide outstanding services for every customer interaction. •Actual job duties may vary by department. •Performs clerical and other duties to assist in the general administration of the floor or unit. •Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner. •Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit. •Schedules consultations, tests, procedures, and patient transport to other departments. •Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit. •Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs. •May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department •Performs other duties as assigned Complies with all policies and standards

Requirements

High School Diploma or equivalent required
2–3 years of administrative, front-desk, or customer service experience required
Exceptional customer service skills with the ability to create a warm, welcoming, and professional environment for patients, families, visitors, and staff
Strong emotional intelligence and the ability to remain calm, composed, and respectful in stressful or high-pressure situations
Ability to multitask and prioritize responsibilities in a fast-paced setting
Excellent verbal and written communication skills
Strong interpersonal skills and the ability to collaborate effectively with nurses, physicians, and interdisciplinary team members
Ability to manage confidential information with discretion and professionalism
Proficiency in Microsoft Office (Word, Outlook, Excel)
Ability to use standard office equipment, including multi-line phone systems, printers, scanners, and copiers
Strong organizational skills and attention to detail

Nice To Haves

Associate’s Degree in a related field preferred
Certified Health Unit Coordinator (NAHUC) preferred
Experience in healthcare, hospitality, or other high-service environments preferred
Familiarity with medical terminology preferred

Responsibilities

Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians.
Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information.
Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers.
Also expected to provide outstanding services for every customer interaction.
Performs clerical and other duties to assist in the general administration of the floor or unit.
Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
Schedules consultations, tests, procedures, and patient transport to other departments.
Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughout the unit.
Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries.
Performs other duties as assigned
Complies with all policies and standards