Unit Coordinator

St Croix Health•St. Croix Falls, WI

About The Position

Full-time/Robust Benefits Monday–Friday, 8:30 AM–5:00 PM, with a rotating late week every six weeks (10:00 AM–6:30 PM). The Unit Coordinator is responsible for performing a variety of clerical functions to support the providers and patient care staff. This position enters patient calls/messages into the Electronic Medical Record database, ensure patient medical records and information that is needed is available and documented, schedules patient appointments and prepares applicable medical record forms. The Unit Coordinator answers phone calls and relays messages to care team members and other resources necessary for patient care.

Requirements

High school graduate or equivalent
One year of experience in customer service, patient registration, or other similar role in a healthcare setting
Ability to prioritize and handle multiple tasks
Ability to think independently and make decisions as necessary
Excellent customer service skills
Flexible, and able to fill different roles as needed
Comfortable with computers; ability to adapt and learn new software platforms
Excellent communication and listening skills
Demonstrated ability to work independently with little direction and manage multiple demands and priorities
Ability to maintain confidentiality
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Nice To Haves

Associate Degree in related field preferred
Completion of Medical Secretary Training or Medical Assistant Training preferred
CMA Certification preferred
Three or more years preferred

Responsibilities

Coordinates activities of Diagnostic Imaging Department to support provider and patient care staff.
Serves as subject matter expert on exam preps, times, and requirements for all modalities within the imaging department
Registers Imaging patients
Effectively uses multiple systems (Phone, email, etc) for both routine and emergency communications
Demonstrates ability to provide care or service, adjusting approaches to reflect developmental levels and cultural differences of population served
Schedules exams appropriately
Monitor provider and modality schedules to ensure appropriate scheduling levels
Coordinates with Radiologist and technical staff to maximize the number of available appointment openings exams accurately and in a timely manner
Assists with exam protocol verification
Works with prior authorization staff to ensure exam appropriateness
Performs telephone, refills and order encounters or direct communication with care team in a timely fashion to meet patient needs including requesting/obtaining patient reports as necessary.
Serves as one of the primary customer service providers in the Imaging department
Ensures office supplies are ordered and stocked as appropriate
Responsible for the comfort and safety of patients in the Imaging waiting room
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.