Unit Coordinator - BIDMC Cardiology (40 Hours, Days)
About The Position
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Klarman 9, at Beth Israel Deaconess Hospital, is currently hiring a patient-focused, compassionate Unit Coordinator with a passion for providing exceptional care and customer service to those they serve in our Cardiology Medicine Unit! About The Cardiology Medicine Unit: Our Cardiology Medicine unit, KM 9, is staffed with safe, compassionate, and engaged team members. You will become part of a team committed to high-quality, holistic nursing care that truly impacts the lives of many with cardiac disease. The unit currently has 32 rooms/ beds. The unit is located in the new inpatient building at BIDMC, which is a state-of-the-art patient care environment. The spectacular new space is designed to optimize the experience for patients and providers and includes a rooftop healing garden for patients, families, and caregivers. What we are looking for: You are the perfect fit if you enjoy a job that is fast-paced, uses critical thinking, and you have a passion for providing excellent patient customer service. This role is four days per week, every other weekend. Weekend hours are 7:00 a.m.-7:00 p.m., with a mix of 7:00 a.m.-3:30 p.m. and 7:00 a.m.-7:00 p.m. shifts on weekdays. Job Description: Job Summary: Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction.
Requirements
- High School diploma or GED required. Associate's degree preferred.
- 0-1 years of related work experience required.
- Prior customer service experience.
- Basic familiarity with computers.
- Ability to navigate at a basic level within web-based applications.
Nice To Haves
- Previous administrative experience in a healthcare setting.
Responsibilities
- Facilitates patient flow through the unit.
- Coordinates admissions with admitting, nursing staff, and the admission facilitator.
- Assists providers and ensures the availability of needed supplies.
- Obtains and communicates information for requested tests and procedures.
- Coordinates registration process for established protocols.
- Answers patient call lights in a timely manner and responds within the scope of the role, following BIDMC Call Light Standards of Practice.
- Greets and directs patients, families, visitors, and staff.
- Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors.
- Utilizes all available information systems that support unit-based operations, such as provider order entry, bed tracking, and nursing call system, as directed, ensuring timeliness of response and accuracy of data input.
- Serves as a point person for the resolution of IS issues.
- Maintains basic competency in troubleshooting printer/copier/fax issues.
- Ensures patients are properly charged for equipment, supplies, and outside purchases.
- Coordinates special purchase for patient care needs (e.g. specialty beds).
- Ensures that all equipment in the unit is adequately maintained.
- Maintains equipment logs.
- Performs/monitors activities related to JCAHO.
- Manages the unit-based patient valuable program.
- Investigates lost belongings, maintains tracking logs, and provides a detailed summary as requested.
- Reports unresolved losses to the Operations Coordinator.
Benefits
- As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
- Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
- More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.
- Your skill and compassion can make us even stronger.
- Equal Opportunity Employer/Veterans/Disabled
- At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs.
- Our culture promotes continuous learning, growth, innovation and a sense of belonging.
- We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life.
- While you're busy caring for and supporting our patients, we take care of you.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
