Unit Coordinator - BIDMC, NICU (36 hours, Day shifts)

Beth Israel Lahey Health•Boston, MA

2d•$21 - $28

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow, including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction. The schedule for this role is 7:30 am - 8:00 pm. Job Description: Essential Responsibilities: Facilitates patient flow through the unit. Coordinates admissions with admitting, nursing staff, and the admission facilitator. Assists providers and ensures the availability of needed supplies. Obtains and communicates information for requested tests and procedures. Coordinates registration process for established protocols. Answers patient call lights in a timely manner and responds within the scope of the role, following BIDMC Call Light Standards of Practice. Greets and directs patients, families, visitors, and staff. Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors. Utilizes all available information systems that support unit-based operations, such as provider order entry, bed tracking, and nursing call system, as directed, ensuring timeliness of response and accuracy of data input. Serves as a point person for the resolution of IS issues. Maintains basic competency in troubleshooting printer/copier/fax issues. Ensures patients are properly charged for equipment, supplies and outside purchases. Coordinates special purchase for patient care needs (e.g. specialty beds). Ensures that all equipment in the unit is adequately maintained. Maintains equipment logs. Performs/monitors activities related to JCAHO. Manages the unit-based patient valuable program. Investigates lost belongings, maintains tracking logs, and provides detailed summary as requested. Reports unresolved losses to the Operations Coordinator.

Requirements

High School diploma or GED required. Associate's degree preferred.
0-1 years of related work experience required.
Prior customer service experience.
Basic familiarity with computers.
Ability to navigate at a basic level within web-based applications.

Nice To Haves

Previous administrative experience in a healthcare setting.

Responsibilities

Facilitates patient flow through the unit.
Coordinates admissions with admitting, nursing staff, and the admission facilitator.
Assists providers and ensures the availability of needed supplies.
Obtains and communicates information for requested tests and procedures.
Coordinates registration process for established protocols.
Answers patient call lights in a timely manner and responds within the scope of the role, following BIDMC Call Light Standards of Practice.
Greets and directs patients, families, visitors, and staff.
Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors.
Utilizes all available information systems that support unit-based operations, such as provider order entry, bed tracking, and nursing call system, as directed, ensuring timeliness of response and accuracy of data input.
Serves as a point person for the resolution of IS issues.
Maintains basic competency in troubleshooting printer/copier/fax issues.
Ensures patients are properly charged for equipment, supplies and outside purchases.
Coordinates special purchase for patient care needs (e.g. specialty beds).
Ensures that all equipment in the unit is adequately maintained.
Maintains equipment logs.
Performs/monitors activities related to JCAHO.
Manages the unit-based patient valuable program.
Investigates lost belongings, maintains tracking logs, and provides detailed summary as requested.
Reports unresolved losses to the Operations Coordinator.