Unit Coordinator BIDMC, NICU (36 hours, Day shifts)
About The Position
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Job Summary: Facilitates the smooth & efficient functioning of the unit. Serves as liaison between patients, visitors, and clinicians. This role is responsible for partnering with nurses to coordinate the day-to-day patient flow, including the communications regarding patient admissions, discharges, and transfers. Provides outstanding service for every customer interaction.The schedule for this role is 7:30 am - 8:00 pm.
Requirements
- High School diploma or GED required. Associate's degree preferred.
- 0-1 years of related work experience required.
- Prior customer service experience.
- Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Nice To Haves
- Previous administrative experience in a healthcare setting.
Responsibilities
- Facilitates patient flow through the unit.
- Coordinates admissions with admitting, nursing staff, and the admission facilitator.
- Assists providers and ensures the availability of needed supplies.
- Obtains and communicates information for requested tests and procedures.
- Coordinates registration process for established protocols.
- Answers patient call lights in a timely manner and responds within the scope of the role, following BIDMC Call Light Standards of Practice.
- Greets and directs patients, families, visitors, and staff.
- Identifies self and provides informative, non-clinical information when requested by patients, families, staff, or visitors.
- Utilizes all available information systems that support unit-based operations, such as provider order entry, bed tracking, and nursing call system, as directed, ensuring timeliness of response and accuracy of data input.
- Serves as a point person for the resolution of IS issues.
- Maintains basic competency in troubleshooting printer/copier/fax issues.
- Ensures patients are properly charged for equipment, supplies and outside purchases.
- Coordinates special purchase for patient care needs (e.g. specialty beds).
- Ensures that all equipment in the unit is adequately maintained.
- Maintains equipment logs.
- Performs/monitors activities related to JCAHO.
- Manages the unit-based patient valuable program.
- Investigates lost belongings, maintains tracking logs, and provides detailed summary as requested.
- Reports unresolved losses to the Operations Coordinator.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
