Unit Asst/Customer Service Liaison - CMH 8C
About The Position
The Customer Service Liaison (CSL) is a member of the healthcare team who is responsible for performing a variety of integral activities and assisting the unit nursing leadership team to meet unit, departmental and organizational objectives. The CSL assists with the overall coordination, planning, development and implementation of assigned unit projects and is responsible, in partnership with the Nurse Manager, for promoting and maintaining a high level customer experience for all patients and families who receive care within the nursing unit. The Unit Assistant facilitates the activities of the nursing unit through the effective performance or receptionist and clerical processes. The CSL will be trained in Unit Secretary and administrative duties as delegated by the Nurse Manager.
Requirements
- Basic Life Support (BLS) within 30 days - American Heart Association (AHA)
- Inpatient hospital
Responsibilities
- Maintains current knowledge of relevant protocols and procedures regarding the patient experience.
- Prioritizes and organizes own work based on collaboration with unit leadership team as well as established hospital guidelines, policies and protocols.
- Effectively validates and coaches staff to meet customer service and quality initiatives.
- Independently, and in consultation with unit leadership, solves complex problems related to unit operations and customer service events.
- Utilizes information generated from both computerized and paper systems to analyze trends and develop coordinating interventions and corrective action plans.
- Exhibits empathy to patients and their families by focusing on patients experience, enabling a meaningful relationship that promotes honest patient feedback.
- Greets visitors, physicians, patients, and staff in a friendly manner.
- Answers telephone timely, professionally, identifying unit, name, and title
- Uses and is able to trouble-shoot fax machines, printers, and other technology used on nursing unit
- Unit Secretary and administrative duties as delegated by the Nurse Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
