PT - Union Station Volunteer Coordinator - Union Station

Ogden City Corporation•Ogden, UT

1d•$18 - $22

About The Position

The Union Station Volunteer Coordinator attracts trains, schedules, engages and supports volunteers to assist with daily museum operations to enhance the visitor experience. This position also oversees the museum's guest membership program, including membership advertisement and marketing, enrollment, renewals, benefits, and member communications. Responsibilities include maintaining accurate and up-to-date volunteer and membership records and coordinating on-going volunteer coverage. This position coordinates a variety of programs and experiences designed to enhance the value of membership to encourage continued participation. This position works collaboratively with museum staff to ensure a welcoming and engaging environment for the public. Position receives direction from the Museum Administrator.

Requirements

Applicants must have a high school diploma or GED.
Possession of, or ability to obtain, an appropriate, valid Utah driver's license within 180 of hire.
Principles and practices of volunteer coordination and engagement
Customer service standards and public-facing operations
Membership program administration and basic recordkeeping
General museum operations, programs, and visitor services
Office procedures and basic data management systems
Effective verbal and written communication with diverse audiences
Organization, scheduling, and time management
Data entry and maintenance of volunteer and membership records
Problem-solving and conflict resolution in a public setting
Collaboration and teamwork with staff, volunteers, and community partners
Ability to train, and support volunteers of varying backgrounds
Ability to manage multiple priorities in a dynamic environment
Ability to provide courteous, professional service to the public
Ability to follow established city policies and procedures
Ability to maintain confidentiality and handle sensitive information appropriately
The work is sedentary work which requires exerting up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
Must possess the visual ability to see clearly at close (less than 20 inches) and far (20 feet or more) distances, and judge distances and spatial relationships.
Additionally, the following physical abilities are required: standing, walking, sitting, using hands and fingers to handle or feel, reaching with hands and arms, stooping, kneeling, crouching, talking, and hearing.
Applicants must be able to work some evenings and weekends.

Nice To Haves

Associate's degree preferred in history, communications, hospitality, business, or a related field.
Experience of three years or more in volunteer coordination, membership services, customer service, or a related field highly preferred
Experience with managing volunteers using PastPerfect preferred
Experience with Microsoft Word, Excel, Canva, and Adobe Acrobat

Responsibilities

Train, schedule, and support museum volunteers
Serve as the primary point of contact for volunteer questions and concerns
Ensure volunteers follow museum policies, safety procedures, and codes of conduct
Support emergency or incident procedures as trained
Track and report volunteer participation and engagement
Track and report membership activity internally
Coordinate volunteer assignments to support daily operations and public programs
Administer the guest membership program, including inquiries, enrollments, renewals, and benefits
Maintain accurate volunteer and membership records and databases
Assist with volunteer recognition, engagement, and development activities
Coordinate and support member engagement activities
Collaborate with museum staff to ensure a positive visitor and member experience
Assist with promoting outreach efforts and community engagement related to volunteers and memberships