Uninsured Motorist Collector (English or Spanish Bilingual)

Afni, Inc. • Austin, TX

4d • $18 • Remote

About The Position

The Uninsured Motorist (UM) Collector is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. Position is work-at-home.

Requirements

• High school diploma or GED required. 
• 1-3 years of collections experience preferred. 
• American Collectors Association (ACA) certification preferred. 
• Formal training in insurance claims and claims law preferred, 
• Proficiency with Microsoft Office, computers and related applications. 
• Possess strong analytical / negotiating skills and be able to analyze facts, demonstrate sound judgment and be able to make prompt decisions.  
• Must be recovery oriented and focused on meeting goals and objectives while acting with integrity. 
• Possess exemplary oral and written communication skills. 
• Possess excellent organizational and time-management skills with the ability to work independently. 
• Demonstrated ability to multi-task with attention to detail and effectively support multiple accounts. 
• Demonstrated reasoning and problem-solving abilities 
• Ability to adhere to call flow outline and follow requirements specified by clients

Responsibilities

• Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines.
• Prepare, review, and document case files while maintaining accurate records in client systems.
• Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries.
• Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations.
• Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations.
• Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees