Unified Communications (UC) Field Engineer - ONSITE

General Dynamics•Camp Springs, MD

61d•$79,747 - $94,300•Onsite

About The Position

The Unified Communication (UC) Communications Field Engineer is the network/WAN/Cloud interface for all other team members, assisting all UC efforts that interoperate across the WAN. This position is also the principal interface with security, database, and application operations, engineering and implementation services in direct support of all UC functions, to include ensuring all policies, processes, and security protections are complied with. This position works in a fast-paced, rapidly changing, collaborative environment, and requires strong troubleshooting and analytical skills, strong critical thinking, complex problem solving, appropriate judgment, and decision-making skills. MEANINGFUL WORK AND PERSONAL IMPACT Provide expert level support for the Implementation, Deployment and Engineering of UC services. Work on issues related to performance management, implementation engineering, fault isolation, troubleshooting UC systems that traverse the WAN/Cloud/Managed Services Troubleshoot the following UC solutions as they collaborate and interoperate across a WAN and Cloud environment - Avaya Aura and One-X platforms, Polycom VTC systems, Cisco VTC systems, Webex Meetings and Teams services, Cisco Routing and Switching, Cisco Firewalls, Cisco UC systems (Call Manager, Meeting Server, TMS and Expressways) Create firewall/ACL rule requests for system changes, implementations and deployments Current staffing provides for one individual on shift at all times for this function Skills in the documentation of UC systems and their required services in both word, pdf, and drawing formats (Visio) are required Provide WAN/Cloud subject matter expertise and be the interface with all other engineering teams to facilitate implementation, operations, maintenance and enhancement of Unified Communications services Develop and maintain comprehensive technical artifacts pertaining to the implementation, engineering, and optimization of Enterprise UC services Communicate proactively and effectively with customers

Requirements

Candidate must be an US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work
Bachelor's degree in Computer Science, MIS, related field or the equivalent and 6 years related experience or a MS and 4 years of experience or the equivalent
Expertise and troubleshooting experience with Avaya Aura and One-X platforms, Polycom VTC systems, Cisco VTC systems, Webex Meetings and Teams services, Cisco Routing and Switching, Cisco Firewalls, Cisco UC systems (Call Manager, Meeting Server, TMS and Expressways) as they collaborate and interoperate across a WAN and Cloud environment
Experience in the UC areas of Instant Messaging (IM), Teaming/Webinars, Video Teleconferencing, Video Streaming, Video Portals, Video on Demand systems and Digital Signage systems over large geographically dispersed networks
Expert knowledge of modern implementations of Cloud services, including the setup and deployment of VM based UC systems
Expert level experience in implementing Quality of Service (QoS) in large enterprise networks
Expert level experience with using packet capture and snifter programs/systems to diagnose issues and validate UC functionality
Knowledge on diverse and collaborative UC environments, and how they interoperate across a diverse WAN comprised of switches, wan balancers, firewalls, and routers
Skillset equivalent to Cisco CCIE Collaboration, or CCNP Collaboration with a minimum of 8 years of experience.
Working experience with implementing, maintaining, and troubleshooting Cisco IP Telephony and Collaboration Applications
Excellent written and verbal communication skills
Proven experience with managing and using Dev Ops concepts
Experience with working in an ITIL v3 or v4 framework to deliver enterprise services
Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail

Nice To Haves

US Citizen with DHS Public Trust suitability clearance/EOD
Experience with any DHS agencies or entities
Experience using ServiceNow in a Tier 1 - 4 support role

Responsibilities

Provide expert level support for the Implementation, Deployment and Engineering of UC services.
Work on issues related to performance management, implementation engineering, fault isolation, troubleshooting UC systems that traverse the WAN/Cloud/Managed Services
Troubleshoot the following UC solutions as they collaborate and interoperate across a WAN and Cloud environment - Avaya Aura and One-X platforms, Polycom VTC systems, Cisco VTC systems, Webex Meetings and Teams services, Cisco Routing and Switching, Cisco Firewalls, Cisco UC systems (Call Manager, Meeting Server, TMS and Expressways)
Create firewall/ACL rule requests for system changes, implementations and deployments
Skills in the documentation of UC systems and their required services in both word, pdf, and drawing formats (Visio) are required
Provide WAN/Cloud subject matter expertise and be the interface with all other engineering teams to facilitate implementation, operations, maintenance and enhancement of Unified Communications services
Develop and maintain comprehensive technical artifacts pertaining to the implementation, engineering, and optimization of Enterprise UC services
Communicate proactively and effectively with customers

Benefits

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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