Unified Communications Technical Engineer

Open Exchange Inc•Boston, MA

About The Position

We are seeking a highly technical Unified Communications (UC) Engineer with deep Zoom expertise and strong working knowledge of Microsoft Teams, Webex, and Cisco collaboration platforms. This role engineers, configures, and supports enterprise-grade virtual events and serves as a senior escalation point during high-visibility live productions. The ideal candidate combines hands-on platform engineering with strong network fundamentals and live production experience. This is not a helpdesk role, it is a live event engineering position operating in high-pressure, time-sensitive environments where reliability and redundancy are critical.

Requirements

4+ years hands-on Zoom platform experience (Meetings, Webinars, Admin, Rooms)
Working knowledge of Microsoft Teams and Webex
Experience supporting enterprise-scale live productions
Strong understanding of networking fundamentals and SIP/H.323
Experience with RTMP and video routing workflows
Strong escalation management and documentation skills

Responsibilities

Architect and configure Zoom Meetings, Webinars, Events, Backstage, Rooms, and ISO workflows
Configure Teams Live Events, Webex Events, and Cisco Meeting Server sessions
Support cross-platform interoperability (Zoom/Teams/Webex and SIP/H.323)
Maintain standardized build templates and admin configurations
Provide Tier 2/3 escalation support during live events
Troubleshoot real-time audio/video, encoding, and signal routing issues
Diagnose network performance (latency, jitter, packet loss, QoS)
Design redundancy and failover protocols
Lead incident response and structured RCA documentation
Conduct stress testing and capacity planning
Support hybrid and cloud-based architectures
Implement feature updates and platform improvements
Develop configuration playbooks and documentation
Identify automation opportunities (target 30–40% reduction in manual setup)
Contribute to long-term scalability planning