Unified Communications Specialist

Q2 • Austin, TX

4d • Hybrid

About The Position

Q2 is seeking an Unified Communications Specialist to lead and support the full lifecycle of enterprise AV/UC systems across all locations. This role requires strong hands-on experience in deploying and supporting enterprise-scale AV/UC environments and a proactive approach to system optimization, user support, and vendor management. The individual will also play a critical role in AV design, solution delivery, and project execution.

Requirements

• Typically requires a Bachelor’s degree in Information Systems or related technical field and a minimum of 5 years of AV/UC technical support and system implementation experience; or an advanced degree with 3+ years of experience; or equivalent related work experience
• Deep experience with enterprise UC platforms including Zoom, Teams, Zoom Phone, Crestron, Shure, Poly, DSP systems
• Strong project management experience with AV/UC rollouts
• Proficiency with MDM platforms and mobile device ecosystems
• Excellent written and verbal communication, with strong documentation and cross-team collaboration skills
• This position requires fluent written and oral communication in English.
• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

• AVIXA CTS, CTS-I, or similar certification preferred

Responsibilities

• Provide leadership in planning, configuration, and troubleshooting of enterprise AV/UC systems
• Act as technical lead on AV/UC deployment and upgrade projects
• Drive AV/UC roadmap discussions in alignment with business needs and IT strategy
• Own and resolve high-priority support incidents and collaborate across teams
• Provide advanced user support and develop training documentation
• Maintain enterprise-wide MDM environments and ensure device compliance
• Manage UC vendor relationships, contracts, and service level agreements
• Standardize system documentation, processes, and procedures
• Participate in budget planning and technology procurement related to UC systems
• Lead preparations and technical support for high-profile events and executive communications
• Ensure system availability, security, and compliance with corporate policies

Benefits

• Health & Wellness
• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level