Unified Communications and Telephony Administrator

Applied Medical • Rancho Santa Margarita, CA

7h • Hybrid

About The Position

The Administrator, Unified Communications and Telephony is responsible for designing, implementing, administering, and supporting end-to-end voice and unified communications solutions at Applied Medical. This role requires deep technical expertise across Voice over Internet Protocol (VoIP) systems, Microsoft unified communications platforms, virtualization, networking, and Session Initiation Protocol (SIP) services. The Engineer I partners with internal IT teams, project managers, and external unified communications service partners to maintain Applied Medical's existing communications environment while implementing new and enhanced solutions. Professionals with backgrounds in enterprise VoIP engineering, unified communications architecture, contact center administration, or telephony infrastructure management will find this role a strong fit.

Requirements

• More than three years of experience in VoIP systems management and enterprise infrastructure deployment.
• More than three years of experience in voice vendor and service provider management.
• Strong understanding of networking concepts as they apply to voice and unified communications environments.
• Hands-on technical proficiency with enterprise-level VoIP platforms, including configuration, monitoring, incident response, and performance optimization.
• Ability to lead technical presentations, facilitate face-to-face and remote stakeholder meetings, and execute on-site after-hours implementations as required.
• Employment is contingent upon the successful completion of a background check.

Nice To Haves

• Experience with Microsoft Teams Phone System and Direct Routing solutions integrated with Avaya or Cisco VoIP platforms.
• Experience performing integration of on-premise VoIP systems with hybrid and cloud VoIP environments.
• Hands-on experience managing and implementing Avaya, Cisco, Microsoft Teams, and RingCentral systems.
• Familiarity with monitoring tools including SolarWinds, NetBox, and Elastic in a voice infrastructure context.
• More than three years of experience a plus.

Responsibilities

• Design, implement, administer, and support enterprise unified communications (UC) and voice solutions, including VoIP systems, voicemail platforms, contact center technologies, and UC endpoints across on premise and cloud environments.
• Understand, follow, and ensure compliance with Applied Medical’s Quality Systems (QS), IT policies, cybersecurity standards, and UC administrative best practices.
• Administer and maintain UC platform configurations, system access, and software versions, including performing system upgrades, patches, and routine maintenance to ensure stability and performance.
• Monitor UC and voice infrastructure performance, availability, and capacity using metrics, logs, and monitoring tools; identify trends, performance issues, and potential capacity constraints before service is impacted.
• Troubleshoot and resolve advanced UC system failures, performance degradation, accessibility issues, and service disruptions, acting as a senior escalation point for complex UC related incidents.
• Lead and participate in incident response activities, restoring services during outages while maintaining clear communication with stakeholders, service providers, and internal teams.
• Develop, maintain, and improve UC system documentation, including system architecture, configurations, standard operating procedures (SOPs), and technical records of UC hardware, software, servers, and data.
• Collaborate with IT project management teams and cross functional partners to build project plans and implement UC solutions that align with business requirements and technology standards.
• Research, evaluate, and recommend emerging UC technologies, services, and industry trends to support current and future organizational needs.
• Implement formal change management practices for UC systems in compliance with organizational policies and procedures.
• Coordinate with internal teams and external infrastructure and service providers to manage service requests, incidents, outages, and escalations affecting voice and UC services.
• Provide advanced technical guidance, mentorship, and training to junior UC administrators and IT staff.
• Participate in planning, designing, testing, and implementing new UC solutions and enhancements to existing voice platforms.
• Provide availability for scheduled after hours work, maintenance windows, and 24x7 emergency support as required.

Benefits

• Competitve compensation range: $65000 - $100000 / year (California)
• Comprehensive benefits package.
• Training and mentorship opportunities.
• On-campus wellness activities.
• Education reimbursement program.
• 401(k) program with discretionary employer match.
• Generous vacation accrual and paid holiday schedule.
• Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life.
• All compensation and benefits are subject to plan documents and written agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees