Unified Communication Architect

Sprocket Staffing Services • Atlanta, GA

1d

About The Position

We are currently seeking a UC Architect to support end client in Orlando or Atlanta. This is a contract to hire opportunity. The UC Architect role is one of a SME resource to utilize their technology background to lead the consultative discovery and execution of the client UC goals, objectives, and challenges and to translate them into effective infrastructure solutions. This position reports directly to the VP of Staff Augmentation. The UC Specialist will provide direction and support in the following areas: client assignments, new products and services, engineering procedures and guidelines, advanced technical escalations. The specialist must have the ability to assess, architect, design, and implement Unified Communications and Collaboration Solutions and into Customer Environments with Cisco and Microsoft UC solutions. Must have core understanding of OS design and directory services allowing for complete solution integration is required. Experience and Certifications with Cisco Telepresence and PolyCom Video Conferencing Solutions highly desirable. Experience integrating UC, Collaboration, and Business Video Solutions into complex and highly dispersed enterprise IT environments that include a variety of end devices desired. This position regularly communicates to internal and external customers to achieve a mutually desirable outcome. This position will make recommendations to internal parties and customers in regard to concerns or issues, and ensure resolution of any problems working closely in conjunction with assigned clients. This position will regularly communicate answers to complex questions and respond to detailed inquiries about technical stand up of new client. This position handles and is expected to protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures. Depth of Knowledge Required: Minimum of 5 years as a UC Architect utilizing Cisco and Microsoft UC solutions

Requirements

• Minimum of 5 years as a UC Architect utilizing Cisco and Microsoft UC solutions
• Core understanding of OS design and directory services allowing for complete solution integration is required.
• Must have technical knowledge of escalation support, design and implementation of:
• Experience and OEM Certifications for UC and Collaboration Solutions for Cisco, and Microsoft UC desired.
• Cisco Unified Communications Manager (CUCM) Version 7 and 8.x
• Cisco Unity Connection (UCnx) Version 8.X
• PSTN Gateways
• Cisco Meeting Place and iOS based conferencing
• Cisco Presence Server (CUPS) Version 8.X
• Microsoft Lync Integration experience
• Configuration experience with Cisco 79XX, 89XX and 99XX IP Phones
• Understanding of Cisco IP phone video support and operation
• Configuration experience with analog paging integration and zones
• Configuration experience with Cisco Unified Attendant Console configuration
• Configuration experience with CME and CUE
• Understanding of Cisco video integration to Cisco UC and SIP and VCS
• Configuration experience with Cisco FAX Server
• Thorough understanding of G.729, G.711, G.722, and other codecs.
• Configuration experience with transcoding.
• Thorough understanding of PoE, DHCP, DNS, TFTP, NTP and SNMP.
• 5+ years of experience in telecommunication service industry with a focus on Cisco UC
• 5+ years of support of an enterprise level client program
• BA or equivalent work experience
• Extensive knowledge of Cisco and Microsoft Unified Communications

Nice To Haves

• Experience and Certifications with Cisco Telepresence and PolyCom Video Conferencing Solutions highly desirable.
• Experience integrating UC, Collaboration, and Business Video Solutions into complex and highly dispersed enterprise IT environments that include a variety of end devices desired.

Responsibilities

• Assess, Architect, Design, and Implement Unified Communications and Collaboration Solutions and into Customer Environments.
• Provide escalation support, design and implementation of UC solutions.
• Translate client UC goals, objectives, and challenges into effective infrastructure solutions.
• Provide direction and support in client assignments, new products and services, engineering procedures and guidelines, and advanced technical escalations.
• Communicate to internal and external customers to achieve a mutually desirable outcome.
• Make recommendations to internal parties and customers regarding concerns or issues.
• Ensure resolution of any problems working closely in conjunction with assigned clients.
• Communicate answers to complex questions and respond to detailed inquiries about technical stand up of new client.
• Handle and protect all internal and external confidential information and must utilize discretion and judgment based on company policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level