Unified Commerce Application Manager

Hunkemöller • Deerfield, IL

18h

About The Position

You’ll have retail experience and, preferably, exposure to commerce platforms and integrations. Your primary focus will be CRM & Loyalty, but you’ll flex across channels (POS, OMS, Webshop/App) as team needs evolve. As the team adjusts ways of working regularly, so flexibility is key. What you’ll do Partner with Product Owners on application management Own BAU routines: JIRA triage and handling (analysis, prioritization, follow‑up) and clear status comms Provide store/business support, coordinate incident resolution, and document Assist with Testing, validate fixes, and support release/readiness and hypercare Collaborate on integration topics (APIs, middleware/event flows advantageous), assist with data checks and issue reproduction Contribute to lightweight requirements/acceptance criteria and operational documentation Assist the Product Owner with any tasks they assign to you for supporting the SCRUM team/s What you bring Retail / omnichannel background with a solid grasp of store & digital workflows A self‑driven, independent working style; you learn fast, structure ambiguity, and drive issues to closure Analytical mindset and problem‑solving skills; comfortable digging data Experience with commerce and preferably integrations Hands-on with JIRA, testing workflows, and BAU support playbooks; clear and concise communicator Flexibility to rotate across CRM & Loyalty as well as POS, OMS, Webshop/App when needed Agile experience Nice to have: Basic SQL, experience with marketing automation or loyalty engines, familiarity with release/change management We’re looking for a self starter with a pro-active mindset, who works independently, learns quickly, and thinks analytically to support our Product Owners with both application management and project delivery. Hunkemöller’s mission is to be a much loved, social and inclusive brand - powered by our people. We have over 900 stores in 15 countries and we are growing. Our plans to expand both in Europe and beyond provide exceptional opportunities for those with a passion for retail. Indeed, passion is one our six values: fun, inclusive, passionate, sexy, in-touch and inspiring. These values drive all we do and together with our growing commitment to the well-being of people, planet and communities, we are building a brand aligned to the demands of our global customers and those that work with us. Our USPs are many however, at the heart of what makes us special is a commitment to World-Class service, whatever the channel and wherever the store. This commitment extends to how we work with each other and creating a World-Class working environment. Hunkemöller is certified TOP EMPLOYER of the Netherlands (for the third time in a row) & Germany 2020, which underlines our people initiatives and achievements.

Requirements

• Retail / omnichannel background with a solid grasp of store & digital workflows
• A self‑driven, independent working style; you learn fast, structure ambiguity, and drive issues to closure
• Analytical mindset and problem‑solving skills; comfortable digging data
• Experience with commerce and preferably integrations
• Hands-on with JIRA, testing workflows, and BAU support playbooks; clear and concise communicator
• Flexibility to rotate across CRM & Loyalty as well as POS, OMS, Webshop/App when needed
• Agile experience

Nice To Haves

• Basic SQL
• experience with marketing automation or loyalty engines
• familiarity with release/change management

Responsibilities

• Partner with Product Owners on application management
• Own BAU routines: JIRA triage and handling (analysis, prioritization, follow‑up) and clear status comms
• Provide store/business support, coordinate incident resolution, and document
• Assist with Testing, validate fixes, and support release/readiness and hypercare
• Collaborate on integration topics (APIs, middleware/event flows advantageous), assist with data checks and issue reproduction
• Contribute to lightweight requirements/acceptance criteria and operational documentation
• Assist the Product Owner with any tasks they assign to you for supporting the SCRUM team/s

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed