Unemployment Insurance Supervisor (Adjudication Team Echo)
About The Position
The Office of Unemployment Insurance Operations (OUIO) runs Ohio's unemployment insurance program. This program gives temporary income to workers who lose their jobs through no fault of their own. It helps families cope during unemployment and supports local economies by keeping money in circulation. For more information, visit the ODJFS OUIO webpage at jfs.ohio.gov. What You'll Do Manage daily staff operations to ensure productivity, efficiency, and good customer service for unemployed Ohioans. Support and train staff on complex unemployment claims, including combined wage, federal, military, and first-level appeals. Collaborate with other supervisors across ODJFS. Create and review new procedures to ensure they follow laws and regulations. Check employee data and reports to make sure we meet both ODJFS and federal goals. Monitor unemployment data for quality and quantity of work, and fix issues as needed. Handle disputes and complaints from customers and explain unemployment laws and rules. Challenges: Remote work environment.
Requirements
- Experience with federal/state employment or unemployment program(s).
- Strong leadership, analytical, and problem-solving skills.
- Ability to handle competing priorities and remain controlled in a fast-paced environment.
- 36 months experience or training in interpreting & applying program eligibility &/or liability rules, regulations &/or procedures (e.g., unemployment insurance, workforce development, workers' compensation, human services or income tax law).
- 12 months training or experience in supervisory principles/techniques.
- Completion of undergraduate core program in public or business administration
- Equivalent of minimum class qualifications for employment noted above.
Responsibilities
- Manage daily staff operations to ensure productivity, efficiency, and good customer service for unemployed Ohioans.
- Support and train staff on complex unemployment claims, including combined wage, federal, military, and first-level appeals.
- Collaborate with other supervisors across ODJFS.
- Create and review new procedures to ensure they follow laws and regulations.
- Check employee data and reports to make sure we meet both ODJFS and federal goals.
- Monitor unemployment data for quality and quantity of work, and fix issues as needed.
- Handle disputes and complaints from customers and explain unemployment laws and rules.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Executive, Legislative, and Other General Government Support
Number of Employees
5,001-10,000 employees
