Underwriting Technical Assistant - Hybrid

Selective Insurance Company of America•Indianapolis, IN

7h•Hybrid

About The Position

At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Under technical and moderate direction, this position supports the daily service demands of our agents and underwriting team and requires a thorough understanding of billing and underwriting system transactions, State specific LOB filings and system error correction. Under direct supervision, this position works within a letter of authority issued by the underwriting supervisor on assignments of moderate to low complexity, hazard grade, and premium. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Requirements

Demonstrate proficiency in the usage of all supplied desktop tools; including the automated underwriting system and email.
Display confidence and a willingness to take ownership of a request or problem.
Demonstrate strong verbal and written communication skills.
Demonstrate the ability to see the big picture while responding to changing conditions.
High school diploma or equivalent
0-3 years of Commercial Lines experience

Nice To Haves

Insurance Institute of America (IIA) Certification preferred

Responsibilities

Underwrite and process renewal policies less than $25,000, which includes applying knowledge of coverage forms, rating plans and guidelines in selection and pricing of individual risks, change requests, and open communication with internal and external customers. Ensure adequate pricing of individual risks through proper classification, Knowledge Management/Predictive Modeling, accuracy of information and adherence to company underwriting standards and philosophy. Refer all outside authority level to the appropriate level.
Perform initial screening of renewal preview for underwriter. Gather, analyze and evaluate risk exposure using available resources (e.g. application, survey reports, Dun & Bradstreet, MVR’s, loss history, eSelect systems, industry publications such as SAGE, Scopes, IRMI, and A.M. Best, experience rating, Knowledge Management/Predictive Modeling and other information pertaining to business initiatives, etc.) and document results per Quality Assurance standards.
Assign underwriter renewal accounts as status “underwriter exception” based on certain criteria including but not limited to premium size >$25k and 5 exceptions or more. Those policies that fit auto renew will be placed into conditional renewal and those within the individual’s authority and guidelines will be renewed.
Respond to all inquiries in a timely manner on coverage, billing questions and making policy adjustments based upon granted authority level. Take necessary measures to obtain information needed to finalize inquiries/transactions. Maintain a suspense and follow-up system for outstanding underwriting items.
Provide guidance to internal and external customers regarding various underwriting information including the commercial lines automated systems. Effectively communicate with internal and external customers. Reinforce the ease of doing business with Selective by meeting or exceeding customers’ expectations and service quality on a consistent basis.
Analyze and process Workers Compensation bureau notices for all States associated with Region. This will require the understanding of each State’s requirements for reporting experience mod changes whether paper or electronic, electronic filing with NY and being proficient in utilizing reporting tools provided by the different bureaus and NCCI.
Processes or assists in the processing of renewal policies, endorsements, manual policy issuance including OFAC screening, handle BOR’s in accordance with established guidelines and process reports, payment, correspondence under the direction of assigned underwriters.
Service customer billing inquiries which requires the ability to reconstruct account billing activity based on knowledge of the billing system, develop payment plans beneficial to company and client adhering to company guidelines and authority level, and conduct appropriate follow up to confirm adherence to revised payment plan. Record actions through billing system based on reporting guidelines.