Underwriter/Operations Specialist

Gallagher•Tulsa, OK

50d•Remote

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. We are looking for a Commercial Lines Underwriter/Operations Specialist to join our growing team at RPS. This is a full-time fully remote position. The Underwriter/Operations position is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that consistently meets or exceeds CSO benchmark expectations and carrier expectations. This role reports directly into the Assistant Program Manager/Underwriter. Contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects. Assist underwriters in servicing and operational management of accounts. Underwrites individual insurance applications to cover property and casualty with guidelines set for the issuance of policies on a standard or substandard basis. Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing outstanding ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner. Secures existing business and drives the sale of additional services and lines of coverage. Nurtures relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers. Provide support in servicing and management of accounts. Direct team in problem solving, issues resolution, and handles escalations directly when needed Work in collaboration with Team Leaders and staff to ensure we are operating within company policies & procedures and any external regulation

Requirements

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
Producer's License (P&C).
Proficiency in Microsoft Office.

Nice To Haves

Previous insurance knowledge and experience reading and understanding policy language.
Detail oriented, strong analytical skills.
Proficient in using technology such as Applied Epic as a tool to improve efficiency and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.

Responsibilities

delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that consistently meets or exceeds CSO benchmark expectations and carrier expectations
Contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects
Assist underwriters in servicing and operational management of accounts
Underwrites individual insurance applications to cover property and casualty with guidelines set for the issuance of policies on a standard or substandard basis
Successfully and profitably manages an assigned group of accounts
Builds and solidifies relationships with existing clients by providing outstanding ongoing care
takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner
Secures existing business and drives the sale of additional services and lines of coverage
Nurtures relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers
Provide support in servicing and management of accounts
Direct team in problem solving, issues resolution, and handles escalations directly when needed
Work in collaboration with Team Leaders and staff to ensure we are operating within company policies & procedures and any external regulation

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program