Undergraduate Academic Advisor

Augusta University • Augusta, GA

51d

About The Position

The Undergraduate Academic Advisor provides mentoring and advisement for a cohort of first and second year students to assist in goal setting, academic planning, and career exploration through personal follow-up/outreach, individual appointments, and programming.

Requirements

• Master's degree from an accredited college or university and one year of related experience OR Bachelor's degree from an accredited college or university with two years of experience in education or a customer/student-facing role.
• Proficient in Microsoft Office and other computer software/databases.
• Knowledge of advisement theories and practices to help students achieve success.
• Detail oriented with strong time management, organizational, prioritization, and customer service skills.
• Excellent interpersonal, written and verbal communication skills.
• Ability to maintain confidentiality.
• Ability to make sound judgments and identify solutions.
• Ability to work independently and in a team environment.
• Ability to develop and maintain professional relationships.
• Congenial and engaging demeanor to encourage student rapport.
• Ability to meet deadlines and work in a fast, multi-task environment.
• Ability to demonstrate consistent use of proper English, grammar and punctuation.

Nice To Haves

• Master's degree from an accredited college or university with experience in higher education.

Responsibilities

• DIRECT STUDENT ADVISING AND SUPPORT: Meets formally with students to develop meaningful connections using holistic advising and coaching methods. Provide high-quality academic advising services to new and current August University students. This will include guiding advisees to identify academic, professional, and personal goals that align with their abilities, interests, and the institution's purpose. Maintain accurate and detailed advising notes through the electronic advising system, track advisee performance during and at the end of each semester. Provide intentional outreach to students. Maintain records for current and former students in accordance with the Family Educational Rights and Privacy Act (FERPA). Cultivate supportive communication by phone, text, email, and face-to-face with active and prospective students to effectively help students navigate their academic journey. Provide a welcoming and supportive environment, always demonstrated through utmost professionalism. Making use of the skills necessary to process situations critically, recognize crucial gaps in advisees' knowledge and skills, and assist students with identifying opportunities to build their strengths.
• ADVISING AND RETENTION: Advise and coach students regarding their academic degree requirements, which include but are not limited to certification, application, change of major, permissions, test scores, course selection, course withdrawals, grades, etc. Monitors the retention, progression, and graduation of students within the assigned population, and offers proactive outreach for those students who are at academic or social risk. Connect students with appropriate academic and non-academic student services that promote their success, and maintain thorough and accurate documentation of individual advising sessions. Maintain collaborative partnerships with student services, faculty, career, and academic staff. Work with students, in collaboration with faculty, Deans, and department chairs, to develop realistic goals that will contribute to academic and personal success in college. Assist students who present risk factors to develop individual plans for success.
• PROFESSIONAL DEVELOPMENT AND OPERATIONAL SUPPORT: Utilizes and incorporates best practices identified through the analysis of reports/analytics related to advising activity, student success metrics, etc. Contributes to the coordination of unit-level communication plans regarding key milestones, registration deadlines, academic resources, etc. Assist in the development, implementation, and evaluation of events, programs, and resources that support the success of students. Attend regular departmental meetings to remain aware of the guidelines or potential issue(s) of curriculum changes. Participate in training as necessary to understand the ways technology, student development theory, and various environments affect advising. Membership and participation in professional development opportunities offered through Augusta University, state, regional, and national organizations (NACADA).
• OTHER: Perform all other duties as assigned.

Benefits

• Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
• Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
• Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Number of Employees: 5,001-10,000 employees