Undercarriage Customer Support Rep

Yancey Bros. Co. • Pooler, GA

1d • Onsite

About The Position

The Undercarriage Customer Support Representative is responsible for the measurement, report creation and data logging of the undercarriage of steel tracked heavy equipment. The Undercarriage Customer Support Representative will measure wear, inspect and use CTS to track undercarriage components for customer and Yancey Bros. Co. owned equipment.

Requirements

• Must be 21-years-old or older.
• Valid, active driver's license.
• Ability to clear driver screenings and provide necessary information for a complete file, including but not limited to: Background check and MVR with less than 10 points. DOT Physical Drug Screen
• Prior experience in a shop setting (auto/truck/heavy equipment/rental)
• Read and follow service material instructions or quotes
• Basic computer skills (email, internet, basic data entry)
• Work safely with caustic chemicals/materials
• Occasional heavy lifting up to 100 lbs
• Able to operate machinery and forklift

Nice To Haves

• Prior experience as heavy equipment technician

Responsibilities

• Contact customers to arrange for measurement
• Visit customer site and follow all safety guidelines
• Secure machine to complete undercarriage
• Measure all components
• Load measurements into CTS Pro
• Inform customer of undercarriage status
• Report findings to appropriate PSSR
• Write service reports once jobs are completed
• Keep work area clean throughout process
• Participate in required safety program, and work in a safe manner
• Additional duties as assigned by manager

Benefits

• Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
• Competitive Pay Structure
• Competitive Compensation
• Individual Bonus Opportunities Available
• 401k Plan
• Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Employee Wellness Program
• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Career Development
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED